Invoice Types
You may receive one of two invoices - one branded with a Bandwidth logo, and the other branded with a Voxbone by Bandwidth logo. Depending on the invoice you receive, please refer to the below payment options currently available for your invoice type.
Bandwidth Invoice
If you have a Bandwidth branded invoice, please reference the payment options below.
ACH / Wire Transfer
To make a one-time ACH payment or wire transfer, you'll need to initiate it through your bank. When doing so, please use the information below and include the invoice number you're paying.
Bank Name: Wells Fargo Bank
Bank Address: 420 Montgomery Street, San Francisco, CA 94104
Beneficiary Name: Bandwidth Inc.
Routing #: 121000248
Account #: 4158729145
Swift Code: WFBIUS6S
Bandwidth initiated payments
Bandwidth initiated payments are drafted from your bank account within 1 business day of the due date of your invoice. This is the easiest way to pay your bill and ensure you never miss a payment:
Visit the Bandwidth Payments site.
Click Bank Account and select Bandwidth Initiated.
Complete all of the fields and click Submit.
Note:
Bandwidth initiated bank payments are only offered on a recurring basis. One-time payments are not currently supported.
Newly enrolled accounts may take up to 10 business days to process. If you have any invoice due within 10 days of enrollment please make a one-time payment with an alternate method to avoid any late fees or service disruptions.
This service is only available for Bandwidth Inc. branded invoices in USD. Services provided by Voxbone SA, UK Bandwidth Limited, Bandwidth Communications Canada, Inc., and/or transactions not USD denominated are not currently eligible for this service.
Credit card
To make a one-time or set up a recurring payment via credit card:
Visit the Bandwidth Payments site.
Select Credit Card.
Complete all of the fields (to set up a recurring payment, select Yes in the Recurring? drop-down menu) and click Submit.
Note:
All credit card payments are subject to a 2.95% convenience fee. If you wish to avoid this fee, you may pay via ACH.
Setting up or changing a credit card for recurring payments requires a $1 charge, which will be applied as a credit on your next invoice.
For the security of your personal and credit card information, Bandwidth doesn't accept credit card payments over the phone or via email.
Paper check
To pay by check, please send it to the following address via standard mail delivery:
Wells Fargo
Bandwidth Inc.
PO Box 780647
Philadelphia, PA 19178-0647
Voxbone by Bandwidth Invoice
If you have a Voxbone branded invoice, you may use the following payment options:
USD ACH / Wire Transfer
Bank Name: HSBC Bank USA, N.A.
Bank Address: 452 Fifth Avenue New York, NY 10018
Beneficiary: Voxbone SA
Beneficiary Address: Avenue Louise 231, 1050 Brussels, BE R9G8+63
Routing #: 022000020
Account #: 879028297
ABA: 021001088
SWIFT/BIC: MRMDUS33
EUR SEPA / Wire Transfer
Bank Name: HSBC Continental Europe
Bank Address: Square de Meeus 23, Brussels, BE, 1000
Beneficiary: Voxbone NV
Beneficiary Address: Avenue Louise 231, 1050 Brussels, BE R9G8+63
IBAN: BE31949113170155
BIC/SWIFT: HSBCEBB
Late fees
Failure to make a payment within your contracted Net Terms will result in an assessed late fee pursuant to your Bandwidth Master Services Agreement. Please refer to your invoice to identify your invoice due date.
Questions? Please open a ticket with the Bandwidth Global Payments Team at [email protected].