You can dispute a charge on your Bandwidth Invoice via an in-app chat located in the Support tab on the right side of the Bandwidth App or the chat bubble in the lower-right corner of the Bandwidth Help Center.
Note: The dispute process is intended for contracted rate or service disputes found in your service agreement.
In the chat, please include the following details:
Your Billing Account Number
Your Invoice Number
The line item you're disputing
The date of the incorrect charge (if known)
The exact amount being disputed (or a general amount, if the exact one isn't available)
The reasoning behind the disputed amount, as well as any other relevant information
To remain in good standing, please adhere to the following guidelines when disputing a charge:
All dispute tickets must be submitted prior to the due date of the specific invoice.
While disputing charges, payment of the undisputed balance is still due on the date indicated on the invoice.
All short payments must be accompanied with a dispute ticket to maintain uninterrupted service.
Suspension notices are automatic and will likely still be sent. However, if short payments are accompanied with a dispute ticket, you won't be suspended.