What's happening?
Google has introduced two updates to how RCS for Business agent logos appear in Google Messages on Android devices:
Logo shape: Agent logos will change from a circular display to a square with no rounding.
Verification checkmark: Senders that have completed Google's verification process will display a checkmark next to the agent display name.
What do I need to know?
The updated logo specifications are as follows:
Attribute | Specification |
Size | 224 × 224px |
Shape | Square (displays as rounded square in Google Messages) |
Background | Use solid color (recommended). Avoid transparent backgrounds, particularly for dark mode visibility. |
Padding | Leave sufficient padding around the logo to prevent cropping. |
What do I need to do?
All agent logos must be updated to a square with no rounding by June 1, 2027. For existing agents needing edits or re-verification before June 1, 2027, update the logo at the same time. For new agents, ensure the logo meets the updated specifications.
Note: Logo updates follow the standard process and require appropriate Verification Authority and carrier approvals. Additional brand approval and fees may apply. New logos may take up to 7 days to appear in Google Messages after an update.
Questions?
If you have additional questions or need assistance with updating your agent logo, please contact your Bandwidth Account Manager.