What's happening?
Effective October 27, 2025, Bandwidth is introducing the following new 10DLC vetting rejection codes:
Category | Rejection Description | Rejection Code |
Invalid Call To Action | The instructions provided for a customer to give SMS opt-in do not contain the brand name. | 2133 |
Invalid Call To Action | The instructions provided for a customer to give SMS opt-in should mention the types of messages a customer can expect to receive. | 2134 |
Invalid Call To Action | The instructions provided for a customer to give SMS opt-in do not contain a disclosure about the frequency of message delivery. | 2135 |
Invalid Call To Action | The instructions provided for a customer to give SMS opt-in do not contain a disclosure that message and data rates will apply to messages sent. | 2136 |
Invalid Call To Action | The instructions provided for a customer to give SMS opt-in do not contain information about how a customer can receive help. | 2137 |
Invalid Call To Action | The instructions provided for a customer to give SMS opt-in do not contain information on how a customer can opt-out. | 2138 |
Invalid Call To Action | The provided opt-in form does not contain any phone number input field. | 2139 |
What do I need to know?
You may encounter these new rejection codes during campaign vetting, and you can find suggestions on how to resolve them in our Bandwidth vetting rejection reasons.
What do I need to do?
We encourage you to review your current campaign submissions and ensure they align with the updated vetting criteria. For comprehensive details on rejection codes and guidance on how to avoid them, please refer to our 10DLC campaign vetting tips and tricks support article.
Questions?
Please open a ticket with your Bandwidth Support Team or call us at (855) 864-7776!