What's happening?
Effective September 22, 2025, Bandwidth is introducing the following new 10DLC vetting rejection codes:
Category | Rejection Description | Rejection Code |
Invalid Call to Action | The instructions provided for a customer to give SMS opt-in are not sufficient. | 2132 |
Invalid Call to Action | The verbal opt-in script does not contain a valid privacy policy disclaimer or link to a valid privacy policy webpage. | 7107 |
What do I need to know?
You may encounter these new rejection codes during campaign vetting, and you can find suggestions on how to resolve them in our Bandwidth vetting rejection reasons.
What do I need to do?
We encourage you to review your current campaign submissions and ensure they align with the updated vetting criteria. For comprehensive details on rejection codes and guidance on how to avoid them, please refer to our 10DLC campaign vetting tips and tricks support article.
Questions?
Please open a ticket with your Bandwidth Support Team or call us at (855) 864-7776!