Are you having service impairments that you'd like Bandwidth to investigate?
You can start the ticket creation and inquiry by asking Synthi. You'll find Synthi In the tab labeled "chat" on the right-hand side of the Bandwidth App or the chat bubble in the lower-right corner of our Help Center.
Please be sure to provide a call or message example no older than 24 hours. While we may be able to troubleshoot something on our network that's older than that, many of our peer carriers can't. Please follow these steps in engaging with Synthi to submit a ticket:
Log into the Bandwidth Support Center.
In the chat, please specify that you need help with a technical support issue and include the following details:
The details and description of your request. If you're reaching out about a call failure, please provide both the number that was dialed and the number that made the call (include the time the call took place and the time zone as well).
If you're reaching out about a message failure, please provide both the number from and the number to which the message was sent. You can also include the message ID instead.
Indicate the Priority (the severity of your issue). Please see our service level targets and severities for more information.
If you have any documents to share, click the paperclip icon in the bottom left of the chat and select the file you'd like to upload (optional).
Our Technical Support team will use the information and numbers you provided to search our logs for the affected calls or messages. The more accurate the information you provide, the quicker we'll be able to isolate the cause of the reported issue and provide a resolution.