Proactive Alert Monitoring (PAM) relies on machine learning to understand your voice traffic patterns over time and generates an alert when an abnormal voice traffic behavior is detected. Please note that this doesn’t necessarily indicate a network outage or event, but rather serves as an early warning of a potential issue to prompt your support/NOC team to investigate changes in call behavior and perform diagnostics on the internal network.

Changes in calling patterns may be influenced by various factors, such as holidays, national events, or new calling campaigns. This also includes scheduled maintenance that may affect downstream vendors. While Bandwidth can certainly work with you to fine-tune the algorithm, false positives can occur, particularly with low-volume routes and countries.