Assigning a campaign to a phone number
Log in to the Bandwidth App.
In the Search your account section at the top of the homepage, select Phone numbers.
Enter the phone number and click Search.
In the Search Results section, click the phone number to navigate to its Phone Number Details page.
Once you're on the Phone Number Details page, scroll down to the SMS Settings section.
Ensure the SMS Enabled toggle is on and the Use location defaults toggle is off.
Use the A2P Campaign ID drop-down menu to select the ID of the campaign you want to assign to this phone number to. Once you select it, the A2PLC Message Class field will auto-populate with the message class assigned from The Campaign Registry (TCR).
Note: A phone number can be associated with only one campaign ID at any given time. If you don't see a particular campaign ID in the A2P Campaign ID drop-down menu, it's likely because:
The campaign hasn't been registered with all Mobile Network Operators (MNOs).
The campaign has been deactivated and is currently in an Expired status.
The background processing for the campaign has been delayed – this should be resolved within one hour of the initial registration.
Click Save. A TN Option order will be created to provision the phone number to the campaign. Once the order completes, your number will be fully registered and ready for use. If the order fails, please review the 10DLC provisioning errors and open a ticket with the Bandwidth Messaging Support Team.
Important: Campaign assignments cannot be expedited and processing times may vary. All numbers must be registered and fully provisioned prior to sending traffic. Any traffic sent before the TN Option order completes will be charged at the unregistered surcharge rate.
Deleting a campaign from a phone number
Follow steps 1-5 above to navigate to the SMS Settings section.
Enable the Delete campaign from phone number toggle and click Save.
Important: To properly remove the phone number, please ensure the Use location defaults toggle is off. If the phone number is not properly removed, it may still be seen as tied to the campaign and cause errors when adding additional numbers to it.