Note: This guide is intended for customers interested in purchasing our 2-Way Application-to-Person (A2P) messaging product in the Australian market.
Getting started
To use these services and be assigned Australian mobile numbers, you must provide certain end-user information to meet the Know-Your-Customer (KYC) requirements in Australia.
Please note that this service exclusively supports A2P use cases, and it’s your responsibility to ensure you correctly vet the usage prior to purchase, as well as during the time the service is in use by you or your customers.
Who needs to be identified for KYC?
The goal of KYC is to identify the entity or the end user sending and/or receiving messages in connection with the service:
If your business uses the product for its own purposes, your company will be considered the end user of the service.
If you’re a reseller, your customer or any other party using the product for their own purposes will be considered the end user of the service.
What information needs to be provided?
The 2-Way A2P messaging product is designed to exclusively support business end users. To activate this service, you’re required to provide the end user’s business registration with a valid company name and address issued within the last 12 months. The address can be anywhere in the world.
Note: You're obliged to keep all end-user information updated at all times.
What happens afterward?
The next step is to submit the details and required documentation through your Universal Account on the Universal Platform.
Upon gathering the required business end-user information, please submit a new Requirements Package in the Bandwidth App to be reviewed and validated by the Bandwidth Compliance Team.
Under Service Management, select End-User Validation.
To add a new Requirements Package, click Add.
Under Package name, enter a name for your new Requirements Package.
Under Country, select Australia.
Under Number type, select Mobile.
Under End-user type, select Business.
In the bottom-right corner, click Next and then Confirm.
Complete the required End-user and Address Details fields, as well as any applicable optional ones.
Under Documents, add a valid Business Registration document.
Click Submit.
Our team will review all uploaded details and documents within 2 business days and either accept or reject them.
If accepted, the information submitted will be accepted, and the numbers can be assigned to the package for activation.
If rejected, the information submitted and documentation will go back to you for rechecking and modification.