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SenderID requirements for protected brands in the UK

Updated over 2 weeks ago

To combat fraudulent messaging in the UK, British Telecommunications Plc (BT) has implemented a regulation requiring any messaging traffic routed through their network using a SenderID associated with specific brands from protected industry sectors to be blocked, unless the brand's approval is obtained and a Letter of Authorization (LOA) is signed by the brand and filed with BT.

If you’re a brand owner or if you’re applying for a SenderID registration associated with a protected brand on behalf of a brand owner in the UK, you must submit a Letter of Authorization (LOA) signed by the brand and filed with BT. To do so:

  1. Fill out the LOA template. The LOA must be on the company letterhead of the Brand Owner (End Client) and signed by an authorized representative from the brand.

  2. Once signed, please open a ticket to submit the LOA to the Bandwidth Registration Support Team so it can be filed with BT along with the Sender ID registration.

The full list of protected brands in each of the protected industry sectors is as follows:

Finance, Banking and Fintech

  • American Express

  • Atom Bank

  • Bank of Ireland (BOI)

  • Barclays

  • Binance

  • CAF Bank

  • CapitalOne

  • Citi Bank

  • Clear Bank

  • ClearPay

  • Clydesdale Bank

  • Coinbase

  • Coventry Building Society

  • Curve

  • Dankse Bank

  • FICO

  • Hoares Bank

  • HSBC

  • ikano Bank

  • JP Morgan

  • Klarna

  • KuCoin

  • Lloyds Bank Group (LBG)

  • Mastercard

  • Metro Bank

  • Monzo

  • Nationwide

  • Natwest Group

  • PayPal

  • Revolut

  • Sainsbury's Bank

  • Santander

  • Starling

  • Tesco Bank

  • The Co-operative Bank

  • Think Money

  • Tide

  • TSB

  • United National Bank

  • Vanquis Bank

  • Virgin Money

  • Visa

  • Deutsche Bank

  • Bitget

  • Creation Financial Services

  • UnionBank

Government and Healthcare

  • Child Support Agency (CSA)

  • Crown Commercial Service (CCS)

  • Department for Business Energy

  • Department for Environment, Food & Rural Affairs (DEFRA)

  • Department for Work and Pensions (DWP)

  • Department of Transport

  • Department of Business and Trade

  • Department of Health and Social Care

  • Driver and Vehicle Licensing Agency (DVLA)

  • Education

  • Education and Skills Funding Agency

  • Financial Conduct Authority (FCA)

  • Foreign, Commonwealth & Development Office

  • His Majesty's Revenue and Customs (HMRC)

  • HM Courts & Tribunals Service

  • HM Passport Office (HMPO)

  • Home Office

  • Local Council's

  • Ministry of Defense (MOD)

  • Ministry of Justice (MoJ)

  • National Crime Agency (NCA)

  • National Highways

  • National Savings and Investments (NS&I)

  • NHS

  • Northern Ireland Gov

  • Office for National Statistics (ONS)

  • Office of Gas and Electricity Markets (OFGEM)

  • Police

  • Prisons and Probation Services

  • Scottish Social Services Council's (SSSC)

  • Security Industry Authority (SIA)

  • Student Loans Company/Student Finance England

  • Transport for London

  • TV Licensing

  • UK Government

Logistics and Parcel Delivery

  • ArrowXL

  • CitySprint

  • DHL

  • DPD

  • DX Delivery

  • Evri

  • FedEx

  • InPost

  • Panther Logistics

  • Parcel2Go

  • Parcelforce

  • Post Office

  • Royal Mail

  • TNT

  • UKMail

  • UPS

  • Yodel

Mobile Network Operators/ Misc.

  • Amazon (not AWS)

  • Apple

  • Bolt

  • BT

  • eBay

  • EE

  • Dominos Pizza

  • GiffGaff

  • Google

  • iD Mobile

  • Lebara

  • Lyca Mobile

  • Meta (Facebook, WhatsApp, and Instagram)

  • Microsoft

  • Plusnet

  • Sky Mobile

  • SMARTY

  • Snapchat

  • Tesco Mobile

  • Three

  • TikTok

  • Uber

  • VirginMedia O2

  • Vodafone

  • VOXI

  • X, formerly known as Twitter

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