What is an endpoint?
An endpoint contains a unique callback number and caller name that, along with the geolocation, are displayed to the Public Safety Access Point (PSAP) at the time of the 911 call. Each endpoint must have a billing geolocation for taxation purposes.
The following article explains how to add or delete endpoints in bulk in the Bandwidth App. If you're looking to add or delete a single endpoint, please see this article instead.
How do I add endpoints to a new geolocation?
Log in to the Bandwidth App.
In the side navigation bar, click Emergency.
Select Dynamic Endpoints and click Add.
Click Template CSV to download our sample CSV file, where you can enter your endpoints.
Note: There's a limit of 500 endpoints per file. If you'd like to add more endpoints, please complete and upload additional file(s).
Complete columns A (Identifier) through E (LocationID):
Complete columns F (HousePrefix) through Q (PlusFour) using the address information for the new geolocation.
Repeat steps 3-4 on a new row for each additional endpoint you want to add.
Once you've filled out the file, save it in the .csv format and click Import Endpoints.
Enter a Customer Order ID. Although this is optional, we highly recommend adding it so you can use it later for personal reference.
Drag and drop the CSV file or click Browse to search for it on your computer.
Click Add Endpoints.
How do I add endpoints to an existing geolocation?
In the side navigation bar, click Emergency.
Select Dynamic Endpoints and click Add.
Click Template CSV to download our sample CSV file, where you can enter your endpoints.
Complete columns A (Identifier) through E (LocationID) for each endpoint:
Leave columns F (HousePrefix) through Q (PlusFour) blank. If any of these columns are populated, you'll get an error when uploading this file.
Repeat steps 3-4 on a new row for each additional endpoint you want to add.
Once you've filled out the file, save it in the .csv format and click Import Endpoints.
Enter a Customer Order ID. Although this is optional, we highly recommend adding it so you can use it later for personal reference.
Drag and drop the CSV file or click Browse to search for it on your computer.
Click Add Endpoints.
How do I delete endpoints?
In the side navigation bar, click Emergency.
Select Dynamic Endpoints and check the box next to each endpoint you want to delete. If you want to remove all of your endpoints, check the box in the top left corner of the table.
Click Delete. A countdown will appear at the top of the page. If you change your mind, you'll have 5 seconds to click Cancel before the endpoint is deleted.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!