If you'd like to dispute a charge on your Bandwidth invoice, you can start by asking Synthi. You'll find Synthi In the tab labeled "chat" on the right-hand side of the Bandwidth App or the chat bubble in the lower-right corner of our Help Center.
Note: The dispute process is intended for contracted rate or service disputes found in your service agreement.
In the chat, please include the following details:
Your Billing Account Number
Your Invoice Number
What line item you're disputing
The date of the incorrect charge (if known)
The exact amount being disputed (or a general amount, if the exact one isn't available)
The reasoning behind the disputed amount, as well as any other relevant information
To remain in good standing, please adhere to the following guidelines when disputing a charge:
All Billing Dispute tickets must be submitted prior to the due date of the specific invoice.
While disputing charges, payment of the undisputed balance is still due on the date indicated on the invoice.
All short payments must be accompanied with a dispute ticket to maintain uninterrupted service.
Please note that suspension notices are automatic and will likely still be sent. However, if short payments are accompanied with a dispute ticket, you won't be suspended.
To dispute taxes on an invoice, send all of the same information to [email protected].
To learn more about tax exemption, please see to how to apply for a tax exempt status with Bandwidth.