Invoices are generated a few days prior to the invoice submission date. So, if a payment hasn't been received and applied to the account by the time the invoice was generated, you'll see a forwarded balance. If paying via ACH, it can take up to 2-3 days for the payment to process. Please keep in mind that collection notices are automatically sent to accounts with an open balance.
If you have any questions about the balance on your account or want to check on the status of your payment, please email [email protected] to open a ticket with the Bandwidth Global Payments Team. For more information on how to make a payment, see our support article or visit our payments site directly.