Having trouble logging in to the Bandwidth App? Here are a few reasons why this might be happening:
Your browser is outdated or not supported
Your username is incorrect
Your password is incorrect or has expired
You don't have an account or have been locked out of it
To troubleshoot these issues, please use the following methods:
Confirm that your browser is supported
For the best Bandwidth App experience, we recommend using the latest version of a supported browser. Please note that we do not support access to the Bandwidth App on mobile browsers. You may also want to clear your cache and cookies, since that can help fix site loading problems and improve your browsing speed.
Make sure your username is correct
Double-check that you're entering your username correctly. If you're not sure what your username is, please reach out to your Bandwidth App account admin.
Reset your password
If you still can't log in, your password may be incorrect or has expired. In that case, the best solution is to simply reset it:
Click Forgot Password.
Enter your email address and click Reset My Password.
Follow the instructions in the password reset email to create a new password.
Reach out to your Bandwidth App account admin
If you weren't able to reset your password, have been locked out after 6 consecutive failed login attempts, or never had a Bandwidth App user account in the first place, reach out to your account admin for next steps. If you don't know who your account admin is or they're not available, please open a ticket with your Bandwidth Support Team or call (855) 864-7776!