Resources & Policies
44 articles
Troubleshooting Bandwidth App login issues as a Basic User
How do I add an authorized user on an account?
How do I create new users in the Bandwidth App?
How do I add an email notification for multiple orders?
How do I manage Sub-accounts in the Bandwidth App?
How do I create UC Sub-accounts and Locations in the Bandwidth App?
Changes to the CNAM default behavior when using an integration
Troubleshooting Bandwidth App login issues as an Account Admin
Moving phone numbers in the Bandwidth App
How do I change my account name?
Configuring a SAML 2.0 Identity Provider with Bandwidth Single Sign-On Integration
How do I find a number in my account?
How do I troubleshoot an unknown error in the Bandwidth App?
How do I manage Locations in the Bandwidth App?
Bandwidth App MFA FAQ
Creating and managing your Bandwidth API credentials
Customer Self Service for IP Whitelisting
How do I find orders in the Bandwidth App?
Where can I find real-time network status updates?
How can I provide feedback?
How do I sync my system clock in order to log into the Bandwidth App?
What's the difference between announcements, release notes, and the status page?
Where can I find product releases and feature updates?
Which browsers do Bandwidth platforms support?
Hours of operation and contact information
What is Bandwidth Maestro?
Customer Success Plans
Bandwidth Insights included with Customer Success Plans
Global Service Providers
Known Issues
HIPAA-eligible products and services
Bandwidth HIPAA and Business Associate Agreement (BAA)
Bandwidth’s New Support Experience FAQ
Best practices for keeping your systems secure
Recommended fraud mitigation best practices
Bandwidth's policies to combat robocalls, scam calls, toll fraud, SPAM, and more
Common types of scams and possible ways to protect yourself from them
Good cyber hygiene
What should I expect when Bandwidth identifies a potential fraud event?
How do I report unwanted or fraudulent phone calls and text messages?