Our Customer Self Service for IP Whitelisting feature allows you to add your termination and emergency services IP addresses to the whitelist without having to open a support ticket. This article will walk you through the steps you need to complete in the Bandwidth App.
Note: Support for removing IP addresses or adding IP subnets is coming soon! In the meantime, please open a support ticket if you need to complete these actions.
To whitelist your IP address(es):
Log in to the Bandwidth App.
In the side navigation bar, click Account and select Trunk Group Configurations.
Navigate to the Allowed IPs section and click Add.
In the Trunk drop-down menu, select the trunk you want to add your IP address(es) to.
In the IP Addresses field, enter the IP address(es) you want to whitelist.
Note: IP addresses that are private, invalid, belong to Bandwidth, or are already associated with another account cannot be whitelisted.
To add the selected IP address(es) to termination hosts, enable the Add to termination hosts toggle and select the applicable Sub-account and Location.
To add the selected IP address(es) to E911 hosts, enable the Add to E911 hosts toggle.
Click Add to save your changes.
Note: It may take 15-30 seconds for the action to complete. If it’s successful, the IP address(es) will appear in the Allowed IPs section, otherwise an error will be displayed. If the error persists on further attempts, please open a support ticket.