Note: Only account admins can create new users in the Bandwidth App.
How do I create a new user?
Log in to the Bandwidth App.
In the side navigation bar, select Account and click Users.
Click Add and navigate to the User Information section.
Under Administration level, select whether the user should be a Basic User or an Account Admin.
Enter the username, first name, last name, email, and an optional work phone (in E.164 format).
Note: If the username and/or email already exists in the Bandwidth App, you'll see an error. In that case, please enter a different username and/or email. The username can't be changed once the user has been created, so please make sure to double-check it before saving.
Click Roles and select which account roles the user should have access to. For more information, see the User roles section below.
Click Accounts and select which account(s) the user should have access to. If your organization has multiple Bandwidth App accounts, you can grant the user access to them here.
Click Save Changes. The user will then receive an email with their username and a link to create a password. Please note that the password must not contain the username, first name, last name, or email address.
How do I deactivate a user?
Note: Users can be deactivated, but they can't be deleted.
Log in to the Bandwidth App.
In the side navigation bar, select Account and click Users.
Select the user you want to deactivate and set the toggle switch to Deactivated.
User roles
All Bandwidth App users will have the following roles enabled by default. Additional roles may be available depending on your account type, as well as products/features you're contracted for. For more information, reach out to your Bandwidth Account Manager.
Role | Definition |
Address Management | Allows the user to use the Address Management API and Bandwidth Dashboard UI. |
Billing Reports | Allows the user to create and view billing reports. |
Configuration | Allows the user to configure Sub-accounts and Locations. |
Disconnect | Allows the user to disconnect phone numbers. |
Line Features | Allows the user to manage phone number line features, such as CNAM and DL/DA. |
Ordering | Allows the user to search and order new phone numbers from Bandwidth's inventory. |
Porting | Allows the user to port phone numbers in and out of their Bandwidth account. |
Reporting | Allows the user to access available reports for their account. |
Requirements Package Manager | Allows the user to manage requirements package requirements and associated assets |
Requirements Package Viewer | Allows the user to view requirements package requirements and associated assets |
Voice Configuration Package Management | Allows the user to manage Voice Configuration Packages. |
Note: By default, API users with no assigned role(s) will have the ability to perform GET requests against the following endpoints:
Orders
https://dashboard.bandwidth.com/api/accounts/{accountId}/orders
Order Details
https://dashboard.bandwidth.com/api/accounts/{accountId}/orders/{orderId}
SIP Peer Details
https://dashboard.bandwidth.com/api/accounts/{accountId}/sites/{siteId}/sippeers
Admin Edge Settings
https://dashboard.bandwidth.com/api/accounts/{accountId}/products/edgemanagement/settings
Subscriptions API
https://dashboard.bandwidth.com/api/accounts/{accountId}/subscriptions
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!