What's happening?
Effective December 22, 2025, Bandwidth is introducing the following new 10DLC vetting rejection codes:
Category | Rejection Description | Rejection Code |
Invalid Call To Action | The verbal opt-in script must provide instructions on how to find privacy policy or provide necessary privacy disclosures. |
2140 |
Invalid Call To Action | The keyword opt-in instructions must provide instructions on how to find privacy policy, or provide necessary privacy disclosures. |
2141 |
What do I need to know?
You may encounter these new rejection codes during campaign vetting, and you can find suggestions on how to resolve them in our Bandwidth vetting rejection reasons.
What do I need to do?
We encourage you to review your current campaign submissions and ensure they align with the updated vetting criteria. For comprehensive details on rejection codes and guidance on how to avoid them, please refer to our 10DLC campaign vetting tips and tricks.
Questions?
Please reach out to your Bandwidth Support Team!