Use external vetting providers and re-vet your brands for 10DLC in the Bandwidth App. To learn more about external vetting, see the 10DLC FAQ. For an overview of 10DLC, see the 10DLC Overview.
Before you start
Check where you registered your brand. The Bandwidth App shows brand details only for brands you registered through Bandwidth. If you registered through The Campaign Registry (TCR), view your brand details in the TCR portal.
Check your campaign type. External brand vetting can’t raise the brand tier (and throughput) for Low Volume campaigns, because those campaigns are built for low volume. If you need more capacity, register a different use case. Then pursue external brand vetting if you still need it.
Who is this for? All brands must be verified before a campaign can be created. External vetting is an optional process to achieve higher carrier throughput.
View brand details
Find your brand details and vetting tools in the Bandwidth App:
Log in to the Bandwidth App.
In the side navigation bar, click Campaigns and select Brands.
Click the brand name.
From this page, you can request a brand re-vet, request external vetting, and import an external vetting record.
Request brand re-vet
If you've created a brand but it received an Unverified status, you can request a re-vet for a fee:
Click on the brand name and in the Identity Status section, click Revet.
Click Submit to request your brand to be re-vetted.
Request external vetting
External vetting raises your brand score through a third-party provider. It costs a fee.
Before you apply
Third parties complete external vetting. Bandwidth doesn’t control the scores they provide.
You can submit external vetting once for each brand ID, vetting provider, and vetting type combination.
External vetting locks certain brand fields. Double-check your details before you apply. See this guide for details.
Choose your vetting type and partner
Use this table to match your entity type to the vetting types each provider offers.
Vetting provider | Entity type | Standard | Enhanced | Political |
Aegis Mobile | Public | Yes | Yes | No |
| Private | Yes | Yes | No |
| Non-profit | Yes | Yes | Yes |
| Government | Yes | Yes | No |
WMC Global | Private | Yes | No | No |
| Public | Yes | No | No |
Campaign Verify | 527 | No | No | Yes |
Planning to get Enhanced vetting? Complete Standard vetting through Aegis, since Aegis is the only partner that offers Enhanced.
Need political vetting? Bandwidth supports only importing Campaign Verify (CV) tokens. You can’t apply for a CV token through Bandwidth at this time. Import a CV token for 527 entities before you create a political use case campaign.
Apply for vetting
In the Brand Vetting section, click Apply For Vetting.
Select the Vetting Type and the Vetting Partner.
Click Submit to apply for vetting. Your request appears on the external vetting list.
Import an external vetting record
Already vetted your brand elsewhere? Import that record into Bandwidth:
In the Brand Vetting section, click Import Vetting.
Select the Vetting Partner and enter the Vetting Identifier.
Click Submit to import an external vetting record. Your import will appear on the external vetting record list.
What if I need even more throughput?
Most brands start with a Low brand score from T-Mobile, which allows 2,000 messages per day. If you need more capacity, work through these options in order, mirroring the process above for enhanced vetting.
1. Request external brand vetting (Standard)
Standard vetting costs $40 per attempt and can raise your brand score, and your throughput with it.
Registered through Bandwidth? Follow our brand vetting guide to submit your request.
Registered through The Campaign Registry (TCR)? Start your request in TCR.
Running a Low Volume campaign? External vetting can’t raise throughput for these campaigns, because they’re built for lower volumes. Register a different use case that fits your sending needs, then pursue external vetting from there. The brand vetting guide explains this limit in more detail.
2. Request external brand vetting (Enhanced)
Need a deeper review? Enhanced vetting follows the same path as Standard. Bandwidth customers can follow the brand vetting guide, and TCR customers start in TCR. Aegis is the only provider that supports Enhanced vetting, and turnaround currently runs about a week.
3. Still need more? Choose your next path
Switch to toll-free. Verified toll-free numbers have no daily message caps, and verification is free right now. Start with the toll-free verification handbook.
Stay on 10DLC. Pursue a Special Business review.
Important Notes
Want your campaign to reflect your new vetting score? Open a support ticket with the Registration Support Team and include your Brand ID and the new vetted score. If you vetted more than once and received different scores, we may apply the highest one. Campaigns you create after a vetting score is assessed automatically inherit that score. If you register through The Campaign Registry (TCR), refresh your brand score with the Resubmit Campaign function.
Reminder: for political brand vetting, Bandwidth can only import Campaign Verify (CV) tokens. You can’t apply for a CV token through Bandwidth at this time. Import a CV token for 527 entities before you create a political use case campaign.
Need to appeal an external vetting score? If you register with Bandwidth, open a ticket with the Messaging Registration support team. We can help with appeals submitted within 45 days of the external vetting request.
External vetting locks certain brand fields. Double-check your details before you apply. See this guide for additional details.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!