On January 31, 2024, the toll-free industry began blocking all traffic from pending toll-free numbers. This means any number that's not verified, whether restricted or pending, will have its traffic blocked.
This article serves as a guide to ensure your bulk toll-free verification form can be processed by our Toll-Free Messaging Aggregator. Please review the requirements below and note that each message sender can only use one number. Once you download the form and properly complete it, please email it to [email protected]. To learn more about toll-free verification, check out the Bandwidth toll-free verification handbook.
Specific requirements
Do not modify the column headers in the bulk toll-free verification form.
Save the bulk verification form only as a .csv file.
The Phone_Numbers column may contain up to 1000 total phone numbers.
There is a 1000-character limit for the Message_Content and the Additional_Opt_In_Information columns. There's a 500-character limit for all other columns except for the Phone_Number column, which doesn't have a character limit.
If you’d like to include a comma within a field value, surround the value with double quotes.
Each row should be unique to an individual business.
Each column is required to have data within it (except for BusinessAddr2, State, Zip, AdditionalDocumentation, ISV/Reseller, InternalTicket, and Business Country).
The Use_Case_Category column must contain a valid use case.
Glossary of columns
Value Name | Required | Max Characters | |
Business_Name (Text) | Yes | The end business / the business the consumer is engaging with. | 500 |
Corporate_Website (Text) | Yes | The website of the end business. | 500 |
Business_Addr1 (Text) | Yes | The address of the end business. | 500 |
Business_Addr2 (Text) | No | The address of the end business. | 500 |
City (Text) | Yes | The address of the end business. | 500 |
State (Text - State Abbr.) | Yes | The address of the end business. | 500 |
Zip (Text) | Yes | The address of the end business. | 500 |
Business_Contact_First_ | Yes | The contact information of the end business.
Note: This won't be used to contact the customer during the verification process. | 500 |
Business_Contact_Last_ | Yes | The contact information of the end business.
Note: This won't be used to contact the customer during the verification process. | 500 |
Business_Contact_Email | Yes | The contact information of the end business.
Note: This won't be used to contact the customer during the verification process. | 500 |
Business_Contact_Phone | Yes | The contact information of the end business.
Note: This won't be used to contact the customer during the verification process. | 500 |
Message_Volume (Select | Yes | Estimated Monthly Volume for the
Must use one of the listed values or the | N/A |
Phone_Numbers (Text - | Yes | The toll-free numbers that are part of the
Submissions of up to 5 numbers will be approved without having to explain the reason for needing multiple numbers.
Submissions over 5 numbers will need to
Note: Please provide an explanation in the additional supporting documentation field. | N/A |
Use_Case_Category | Yes | Choose the use case that you believe best
Download the list to see available choices and copy/paste one of the category names exactly as it’s written. | 500 |
Use_Case_Summary | Yes | Description of the use case/submission. The more detail the better. | 500 |
Message_Content (Text) | Yes | Provide production use case examples. | 1000 |
Opt_In_Workflow_Description (Text - online, text to join, point of sale, etc.) | Yes | In as much detail provide how a consumer/subscriber opts into the end-business message program. | 500 |
Additional_Opt_In_Information (Image URLs, Description, N/A, etc.) | Yes | Provide images of the opt-in process and what a subscriber is agreeing to. | 1000 |
Additional_Supporting_Documentation (Text) | No | Any additional details that you want to add | 500 |
Internal_Ticket_Number | No | Your system’s ticket number. Allows for | 500 |
ISV/Reseller (Text) | No | Highly recommended | 500 |
Business_Country (Text) | Yes | Please list the business country. | N/A |
External_Customer_Id (End business Account Identifier) | No | An identifier for the end customer; can be used for tracking/identification on your side. | 500 |
DBA (Text) | No | An optional field if the customer utilizes a DBA (Doing Business As). | 500 |
Privacy_Policy_URL (Text) | No | Provide the optional URL for a privacy policy | 500 |
Terms_And_Conditions_URL (text) | No | Provide the optional URL for a Terms and Conditions Link | 500 |