This guide is designed to streamline the Toll-Free Verification (TFV) process for Bandwidth customers by helping minimize errors and delays. Before submitting a Toll-Free Campaign Brief, please gather all the information listed below and double-check that all of the Toll-Free Numbers (TFNs) associated with your TFV request are located in the correct Bandwidth App account and enabled for Messaging. For further details and FAQs, please see our Toll-Free Verification Handbook.
Bandwidth Customer details
Information about you, the Bandwidth Customer. This is required to properly document your request and keep you updated on its status.
Business name (also known as ISV or reseller)
Bandwidth App account number (the numeric ID of the account where the TFN is located)
Email address (for status updates, if submitting via the Toll-Free Campaign Brief)
Message Sender details
Information about the Message Sender (the end business using the TFN). This is required to comply with Toll-Free Verification requirements.
Legal Company Name and Doing Business As (DBA), if they’re different
Primary Company Address or Corporate Headquarters
Entity Type
Business Registration Number (see this article for BRN requirements)
Business Registration Type (Employee Identification Number (EIN) in the US, Canadian Business Number (CBN) in Canada, or Companies House in the UK)
Business Registration Country (the ISO 3166-1 Alpha-2 country code)
URL/website (or any type of online presence, such as review pages, social media, etc.)
Privacy Policy link (currently optional, but will be reviewed if included)
Terms and Conditions link (currently optional, but will be reviewed if included)
Business Contact details
Information about the Business Contact (at the end business, not the ISV/reseller). This is required to ensure proper association with the campaign and won’t be used to contact the end business during the verification process.
First and last name
Phone number
Email address (either the prefix or the domain should match the company name)
Campaign details
Information about the messaging on the TFN. This is required to validate the campaign's legitimacy.
Estimated monthly message volume
Amount of numbers you need to verify (explain the use case if using 5 or more TFNs)
TFN(s) associated with the request
Category that best fits your use case/content (if you have a mixed-use case, please note the changes affecting the opt-in requirements)
Detailed description of your use case/content and customer
Opt-in collection method (Online, Text to Join, Point of Sale, Other)
Opt-in image URL (must link to an image of a webform, paper form, screenshot of the proof of opt-in (if it’s collected verbally), or marketing of a keyword). Compliant opt-in must be separate from other agreements and services, and include:
Message sender branding
HELP & STOP verbiage
Disclosures with message frequency and that data rates may apply
Types of messages, to align with selected use case(s)
Privacy Policy and Terms & Conditions
Supporting information on how the opt-in is collected
Examples of production messages the Message Sender intends to send (provide 1-3 variations of the message content)
If you have a mixed use case, provide examples of the expected traffic.
TFV submission rejections
After submitting your TFV request, please monitor the generated ticket for status updates, which may include internal errors (e.g., incorrect account number or TFN not enabled for messaging) and/or downstream rejection reasons.