Your payment due date is listed on your Bandwidth invoice. If your payment is a day late, you'll receive a past due notice. If your payment is more than 7 days late, you'll receive a suspension notice. Finally, if your payment is more than 14 days late, your account will be suspended.
Important: Once your account has been suspended, you'll have 30 days to make full payment before your account gets disconnected. Once the disconnection process is complete, we cannot guarantee that an account can be reinstated.
To be restored in a timely manner when you've been suspended or disconnected, please pay using one of our payment methods and then notify us by emailing [email protected] or opening a suspension ticket using the following steps:
Log into the Bandwidth Support Center.
You'll find Synthi In the tab labeled "chat" on the right-hand side of the Bandwidth App or the chat bubble in the lower-right corner of our Help Center.
Simply inform Synthi that you have paid a past-due balance to restore services.