Skip to main content

How do I move phone to a different account on the Legacy North American Platform?

Updated today

This article contains steps specific to our Legacy North American Platform. If you'd like to move your phone numbers via API, please see our dev docs. For instructions on how to move your phone numbers via API, visit our dev docs.

If you have multiple Accounts configured in the Bandwidth App, you can move up to 5,000 phone numbers between them via a Move Phone Numbers order. This process is similar to moving numbers between Sub-accounts and Locations within the same Account, but please keep in mind that:

  • The Accounts must belong to the same customer

  • The user must have access to both Accounts

  • The user has to have either Configuration or Line Features role enabled

  • Move Phone Numbers order can’t be used to move external numbers. Please continue to use the Import Numbers tab for that.

To move phone numbers to a different Account:

  1. Log in to the Bandwidth App.

  2. In the side navigation bar, select Numbers and click My Numbers.

  3. Select the Move Numbers tab.

  4. Under Phone Numbers, enter the numbers manually or upload a list of them in a CSV file.

  5. Select the Destination Account, Sub-account and Location where you want to move the numbers, as well as what you'd like to do with your existing E911 configuration (if applicable).

  6. Click Move Numbers.

    my-numbers.png

  7. A notification will appear at the top of the page with a View Order link. Click that link to go to the Move Phone Numbers Order Details page to see the order information. If the numbers have been moved from another account, its will be listed next to Source Account.

    move-phone-numbers-order-details.png

Where can I find my Move Phone Number order?

There are several sections in the Bandwidth App where you can search for your Move Phone Number order:

Orders tab

  1. In the upper-left corner of the homepage, click the magnifying glass icon.

  2. In the Order type field, select Move Phone Number.

  3. Fill out additional fields, if needed, and click Search.

    search-for-a-move-phone-number-order.png

Search Orders page

  1. In the side navigation bar, click Orders.

  2. On the Search Orders page, select Move Phone Number from the Order type drop-down menu.

  3. Complete additional fields, as needed, and click Search.

    search-orders.png

Orders

  1. In the side navigation bar, click Orders.

  2. Scroll down to the Move Phone Number Orders section and click the order ID of the applicable order.

    Move Phone Number Orders
Did this answer your question?