The Power of Partnerships

At Ifbyphone we do something very simple. We automate phone calls. Inbound, outbound and web-based phone calls. To deliver our services we originate and terminate millions of calls each month to telephones around the world. Bandwidth.com and the FlexNetwork are a key component of our success.

Changing the way Businesses use Telephones

The power of VOIP communications combined with self-service telephone applications are changing the ways businesses utilize telephones. Businesses utilizing cloud-based telephone applications are reducing costs and improving customer service.

DiabetesAmerica Saves $240,000 per Year

DiabetesAmerica looked to Ifbyphone to provide a virtual call center system that would support over 600 inbound calls per day, automatically routing calls for appointment bookings, insurance verification, prescription refill requests, and physician referrals.  Additionally, DiabetesAmerica needed a cloud-based solution with no capital expenditure that would work with their existing telephone system.

By leveraging Ifbyphone’s Virtual Call Center software and bringing its outsourced call center in-house, DiabetesAmerica has saved over 50% while also integrating interactive voice response (IVR) technology to increase patient access to its health centers.

The organization’s previous solution required almost double the number of customer service representatives in addition to racking up long distance fees. With its new cloud-based system, DiabetesAmerica expects to save over $240,000 per year.

Ifbyphone’s Family of Cloud Telephony Applications

Let me give you four additional examples of how businesses use our Cloud Telephony services:

Routing Inbound Phone Calls
If you want a phone number that your customers can call to automatically check on the status of an order using IVR phone menus, with an option to speak to a home-based agent using a virtual call center application, we do that.

Analyzing Call Tracking Data
If you want to view how many calls you receive from a direct mailing, radio ad or online marketing campaign using dynamic phone numbers or Google Analytics Integration, with the option to customize how you greet and route each call, we do that.

Broadcasting Interactive Outbound Calls
If you want to automatically call customers to confirm the scheduled delivery time for a refrigerator, couch or television, with an option to reschedule by speaking with a live agent, we do that.

Integrating With Databases
If you want to automatically call your customers at the completion of online transactions to thank them for their order, ask a few survey questions and post the results back to your CRM using a telephony API, we do that.

In summary, Ifbyphone automates inbound, outbound and web-initiated phone calls to any phone through a suite of pre-built telephone applications that are instantly activated, configured easily without any programming and updated in real-time via an easy-to-use website.

To learn more about Ifbyphone’s Cloud Telephony Services, including IVR, Voice Broadcasting, Phone Call Tracking & Virtual Call Center technology, visit ifbyphone.com.

Irv Shapiro is the CEO of Ifbyphone. Read his blog and follow him on Twitter.

Tags: applications, flexnetwork, ifbyphone, irv shapiro, origination, termination, voice 2.0, wholesale

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