5 pro tips for navigating product compliance

You'll learn:
  • What commonly used regulatory terms mean
  • Five pro tips and action items when navigating product compliance
  • Where else you can stay up-to-date on evolving compliance requirements

As fraudulent and nuisance calls have evolved, regulators around the world are implementing requirements in an attempt to eliminate the threat of costly fraud on your network.

Use this compliance checklist to ensure your organization is on the right path forward, so you can meet product compliance service standards and remove barriers to growth.

But first, a few important terms

TermDefinition
RegulatorThe government agency that supervises the telecommunication industry in a country. The regulator establishes and enforces the rules and requirements that service providers must adhere to.
Notification requirementObligations imposed by regulatory authorities that require service providers to notify or report about certain aspects of their operations. To resell communications services in a country, you may need to be registered as a notified operator with the country’s regulator. 
Know Your Customer (KYC)A set of processes designed to verify and confirm the identity of the end-user.
Local Address Requirements (LAR)Address details and/or documentation from Bandwidth customers to verify that the end customer is actually where they claim (or need) to be. 

5 pro tips to navigate product compliance

As fraudulent and nuisance calls have evolved, regulators around the world are implementing requirements in an attempt to eliminate the threat of costly fraud on your network.

Use these compliance best practices to ensure your organization is on the right path forward, so you can meet product compliance service standards and remove barriers to growth.

Tip 1: Highlight the importance of accurate, up-to-date records of your end users

Maintaining accurate records not only prevents service disruptions but also safeguards your business relationships with customers.

Action item:

Tip 2: Organize regular training sessions and KYC awareness programs for your team. 

A well-informed team is an invaluable asset when maintaining service compliance standards.

Action item:

Tip 3: Conduct quarterly checks on KYC and LAR details.

End-user details and requirements can change. 

Action item:

Tip 4: Create an audit readiness checklist specific to your industry and service landscape. 

This checklist serves as a roadmap, ensuring that all necessary documentation and processes are in place before an audit occurs. Use this checklist

This list is not conclusive and is dependent on your use case and services. Consult with your lawyer to learn what else you should consider!

Tip 5: Stay up-to-date on compliance with Bandwidth’s resources


Disclaimer: This content is for informational purposes only, and is not legal guidance.

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