Migrating DDIA’s telephony for future-ready communications
Digital transformation has swept every corner of the world, and enterprise telecommunications is no different. Following a shift to remote working capacity in early 2020, 39% of businesses are looking to invest in cloud communications and collaboration software throughout 2021.
Following the retirement of Skype for Business, Joe knew DDIA needed to consolidate and migrate their current communications to a more modern collaboration hub for an optimized user experience. To do this, he set his gaze on Microsoft Teams as their UCaaS platform of choice due to its end-to-end capabilities and dynamic E911 compatibility.
Before turning to Microsoft Teams, the employees at Doosan were faced with a disjointed communications experience that led to underutilized tools and lost efficiency. Although headquartered in Georgia, USA, Doosan’s employees are located across the Americas — requiring many telecom contracts plugging into various on-premise and local Private Branch Exchanges (PBX).
DDIA had two options to power their global enterprise communications on Microsoft Teams: Connect to the PSTN with Microsoft Teams’ built-in calling plans, or unbundle their telecom through a Direct Routing partner for direct-to-carrier PSTN access.
“We knew we wanted to consolidate and simplify our tech stack, modernize the user experience of our employees, and migrate telecommunications fully to the cloud. At Doosan’s scale, the Microsoft Teams calling plans were expensive. I wanted to keep the functionality of their calling plans without the cost or complexity of building out a custom solution to fit our needs,” Joe explained.
With a focus on simplicity and modernization, the DDIA team began searching for a way to lower their costs and unlock scalability for their future in the cloud.