President & CEO, HipLink
HipLink delivers critical messaging with Bandwidth
The need for a different partner
Hiplink has offered SMS on their platform since forever (technically since the launch of the very first PCS phone, so basically forever). But as messaging evolved, their customers needed more advanced features and tracking.
They had questions like: Were their messages getting blocked? Were messages delivered to the phone? Were messages actually getting through?
Most importantly, they needed a partner who could provide the same level of dedication and expertise that Hiplink supplies to public safety and healthcare organizations.
To grow, HipLink needed:
- More visibility into message deliverability
- An adaptable, enterprise-grade messaging platform
- Better, dedicated support
An ally in critical messaging
Hiplink partnered with Bandwidth, and the results speak for themselves.
“From last year to this year, we’ve seen a 172% increase in our usage (messages sent through the platform). It has made a huge difference that our customers can get enterprise-grade messaging universally, and an exceptional level of service no matter what carrier the end device is on.”
The Bandwidth platform is adaptable. We are developing new features on our platform every day, so as our software continues to evolve, we needed a partner that can and is willing to evolve with us .”
With Bandwidth, HipLink could:
Bandwidth helped HipLink see a 172% increase in customer usage.
“Now more appointment reminders, billing reminders, and portal notifications are getting directly into the hands of patients. Since appointment reminders really, really cut down on no-shows, and we can automatically process cancellations, our clinicians are saving time and money!”
“When we needed test scenarios, we were able to work with the support team and the engineering team. Having the opportunity to ask questions and getting the kind of expertise that Bandwidth provides, made the development process straightforward for us.”
Hiplink’s customers now get enterprise-grade messaging, significantly improving communications with their patients and providers.
Pamela LaPine, President & CEO, HipLinkI owe it to my customers to have the very best. And I’m with Bandwidth because I believe they’re the best.