"When you’re doing the kind of critical communication we are, you need a partner that actually feels the same level of dedication. Ultimately, that’s what drew us to Bandwidth."
Pamela LaPine
President & CEO, HipLink
Customer Story

HipLink delivers critical messaging with Bandwidth

The need for a different partner

Hiplink has offered SMS on their platform since forever (technically since the launch of the very first PCS phone, so basically forever). But as messaging evolved, their customers needed more advanced features and tracking.

They had questions like: Were their messages getting blocked? Were messages delivered to the phone? Were messages actually getting through?

Most importantly, they needed a partner who could provide the same level of dedication and expertise that Hiplink supplies to public safety and healthcare organizations.

To grow, HipLink needed:

  • More visibility into message deliverability
  • An adaptable, enterprise-grade messaging platform
  • Better, dedicated support

An ally in critical messaging

Hiplink partnered with Bandwidth, and the results speak for themselves.

“From last year to this year, we’ve seen a 172% increase in our usage (messages sent through the platform). It has made a huge difference that our customers can get enterprise-grade messaging universally, and an exceptional level of service no matter what carrier the end device is on.”

The Bandwidth platform is adaptable. We are developing new features on our platform every day, so as our software continues to evolve, we needed a partner that can and is willing to evolve with us .”

With Bandwidth, HipLink could:

Hiplink’s customers now get enterprise-grade messaging, significantly improving communications with their patients and providers.

I owe it to my customers to have the very best. And I’m with Bandwidth because I believe they’re the best.

Pamela LaPine, President & CEO, HipLink

HipLink is a global software company that serves hospitals, clinics, first responders, and public safety by delivering critical alerts to the right devices. It’s no secret, HipLink is saving lives. Whether it’s sending message alerts to first responders, hospital teams for a patient in critical condition or aligning the clinic staff on an incoming trauma, HipLink is making sure the message gets there promptly and securely.

Industry: Healthcare