Once, only big businesses with lots of resources could afford to add voice and messaging to their systems. Now, communications API platforms have changed all that. APIs are essentially a developer’s cheat sheet. A few lines of code are all that’s necessary to add a meaningful feature-set.
And the Bandwidth Communications Platform makes using APIs even easier. Our fully-featured user interface lets anyone with web development skills create voice and messaging applications, and our platform includes a load of helpful how-to guides, sample code, and API helper libraries to get you started.
APIs are for everyone. Even small companies and developers can access communications APIs and gain the power to innovate—and, therefore, compete. Companies of any size can use communications APIs to deliver self-service onboarding, support, and other features to their end users, improving the customer experience while lowering operational costs. Plus, businesses can extend the value of their existing assets by using communications APIs to add voice and messaging capabilities to legacy software.
APIs give companies the ability to remain competitive. Customers demand integrated text messaging and calling features, and they’ll go with the provider that gives them what they want. The only way to remain competitive is to answer that demand with a great customer experience. At the same time, communications APIs can be used to lower operational costs by automating aspects of customer onboarding and support. When a business can lower costs while pleasing customers, everybody wins.
Big companies are using communications APIs to add voice and messaging to their apps. Smaller companies can use them just as easily, but some may think they don’t have the resources to offer their customers the convenience and mobility of a fully-enabled voice and messaging experience.
Will the investment in time and money drain resources and damage competitiveness? Is this really complex? Will I have to hire costly consultants? Is this going to be a long project that requires a lot of management? Will the resources I divert to this project endanger my ability to produce great products? The answer is simple. None of the above.
Your own web developers can do the job, even if they know nothing about telecom. Incorporating voice and messaging is a lot like writing a web application.
There’s no costly capital investment in hardware or specialized telecom equipment, so there’s no need to manage assets, patches, security, or anything else. You can leverage your telecom provider’s cloud hosting and hardware expertise. That’s all you need.
Your customers will love the convenience and personalization when you use automated messages to remind them about appointments or service updates. And when you integrate texting and voice calls, their employees will be free to focus more on customers and less on data entry, so you can create value gains in productivity for them at the same time.
Adding voice and messaging to your apps with APIs is fast and simple. You can have a simple app up and running in minutes when you use the tools Bandwidth makes available to shorten development time.
The Bandwidth Communications Platform was created to make APIs easy for anyone to use. From entry-level to expert, the resources you need to add voice and messaging to your apps are here for you.
What do you need to get started? About 10 minutes, and nothing else. Read on to see how businesses are creating new applications using communications APIs today, andhow you can get up and running with voice and messaging in minutes.
When Patronus wanted to enable voice calling for its safety service app, it needed two things: a large inventory of local phone numbers that could be accessed whenever a user wanted to make a call, and an easy-to-use API platform. The app can route calls to first responders, along with the caller’s exact location.
Users can also use Patronus to let their friends know they’re on their way and where they are in their journeys. The Patronus app was a year into development when the company contacted Bandwidth to help it complete the next product iteration. Bandwidth jumped in, working hand-in-hand with Patronus to solve problems as they emerged.
When a problem emerged in the testing phase, Bandwidth was on the phone for 36 hours with Patronus, tracking down the source of the problem and correcting it. That’s the kind of collaboration that Patronus wanted, and that’s the level of commitment that Bandwidth has to its customers’ success
QWASI helps businesses engage their customers in real-time across channels. Voice calling and customized interactive voice response (IVR) were a natural extension of their existing platform. QWASI wanted a direct-to-carrier partner with great API offerings for voice and messaging.
Normally, working with a telecom provider would involve hiring telecom engineers and building a VoIP network. But since Bandwidth provides the network and has an API interface that makes building APIs as easy as filling out some forms, QWASI was able to complete development of its IVR features in a matter of weeks without having to hire any technical staff or buy any equipment
ProviderTech helps healthcare and insurance companies communicate with their customers through the use of automated, personalized one- and two-way messages. The company’s product is entirely based on APIs. ProviderTech tried several API platforms, but none of them could meet its need for both flexibility and security.
By using the Bandwidth Communications Platform, the company’s developers were able to send SMS messages with very little programming, and they integrated their own systems with legacy providers’ systems in just a few days.
The Bandwidth Communications Platform makes innovation accessible to any company of any size. The simple interface and rich library of learning aids can take you from raw newbie to a sophisticated API expert in the time it takes to work through the materials… which isn’t long at all. And if you get stuck, don’t worry—just call us.
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