eBooks

Digital transformation and the contact center

Digital transformation is the buzzword making its way around every industry. But what exactly does it mean, and what does it have to do with the customer contact center? Find out how a DX strategy that migrates your communications to the cloud can be used to create an effective omni-channel customer experience (CX) strategy in our new ebook.

What you’ll learn

This ebook identifies the communications challenges and opportunities facing contact centers in organizations joining the digital age.

• Discover the benefits of migrating to a cloud model that delivers communications as a service (CaaS)
• Understand why omni-channel approaches to CX are no longer optional
• Learn the right way to move your voice and messaging to the cloud