Messaging First: Why Texting Will Overtake Other Channels to Deliver a Great Customer Experience

Listen to a panel of pro’s from Zendesk, Kipsu, and Bandwidth who’ve transformed their own customer experiences with texting, helped other businesses see the benefit, and know how to add messaging the smart way.

What you’ll learn:

  • Why you shouldn’t wait to add text messaging to your customer experience
  • How texting and calling work together to support a real omni-channel experience
  • When to use bots, live agents, or both for text-enabled support
  • Recent industry changes and product launches that will shape consumer adoption of business texting
Messaging First: Why Texting Will Overtake Other Channels to Deliver a Great Customer Experience

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Additional Resources

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Gartner Market Guide for Communications Platform as a Service

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Gartner Market Guide for Communications Platform as a Service

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