Why texting will overtake other channels to deliver a great customer experience

The customer experience is changing thanks to the growth of texting. Learn why a messaging first approach to customer interactions is coming.
phone with text messages
You’ll Learn:
  • Why you shouldn’t wait to add text messaging to your customer experience
  • How texting and calling work together to support a real omni-channel experience
  • When to use bots, live agents, or both for text-enabled support
  • Recent industry changes and product launches that will shape consumer adoption of business texting

Listen to a panel of pro’s from ZendeskKipsu, and Bandwidth who’ve transformed their own customer experiences with texting, helped other businesses see the benefit, and know how to add messaging the smart way.

Get ready to broaden industry understanding of text messagings role today in omni­channel customer engagement for F500 to SMBs. We’ll explain changes with consumer behavior and within the messaging industry that will open the door to broader consumer adoption of texting with businesses. Be ready to understand the best use cases of text messaging within the Contact Center and CRM use cases beyond “alerts” and “promotions” through concrete examples of how messaging is used as a communication channel for customer engagement, support and self­service.