Messaging First: Why Texting Will Overtake Other Channels to Deliver a Great Customer Experience
Listen to a panel of pro’s from Zendesk, Kipsu, and Bandwidth who’ve transformed their own customer experiences with texting, helped other businesses see the benefit, and know how to add messaging the smart way.
What you’ll learn
Why you shouldn’t wait to add text messaging to your customer experience
How texting and calling work together to support a real omni-channel experience
When to use bots, live agents, or both for text-enabled support
Recent industry changes and product launches that will shape consumer adoption of business texting