How to get people to answer your calls

The field guide to navigating STIR/SHAKEN, spam, and caller ID
You’ll Learn:
  • STIR/SHAKEN guidelines
  • The importance of customer trust
  • The role of Caller ID
  • Alternative communication methods

Trying to make sense of (and prevent) telecom fraud, robocalling, and spam can be overwhelming and exhausting. STIR/SHAKEN is a critical part of the industry’s answer to help restore our faith in who’s calling and help us answer the phone again. Let’s discuss how you can help restore trust in calling, how it’s going, and what it means for both your business and customers.