Frequently Asked Questions
- Name
- Legal Name (and d/b/a if applicable)
- All billing account numbers
- Appropriate state/local/regulatory account numbers
- Signature
Simple! Just contact us using the form on this page. Be sure to list the specific taxes from which you feel you should be exempted and list account number(s) with your question or comments. We will check our records and contact you with a resolution within one business day.
Once your exemption or resale certificates are approved, the applicable credit(s) will be applied to your next generated invoice.
We request all customers complete or update their exemption certificates annually. This ensures customers are being exempted and taxed accurately.
If you feel you are still being taxed incorrectly, please fill out the contact form on this page and send your supporting documentation to [email protected].
The 499 filer ID is the number used in the filing of your FCC forms 499 A/Q. Information on how to obtain a 499 filer ID can be found here: http://www.lifelinesupport.org/cont/filers/obtain-a-filer-id.aspx
In general, the exemption number is your registration or account number used in the filing of the tax/fee for which you are seeking exemption. For example, if you are seeking a sales tax exemption in North Carolina, you will use your North Carolina sales tax account number. If you are seeking a sales tax exemption in Rhode Island, you will enter your FEIN (the state of Rhode Island does not issue sales tax account numbers). You can contact The Department of Revenue for the jurisdiction in question for additional information.
