Yosi Health fast-tracks patients to care

Backed by Bandwidth’s messaging, Yosi’s customers reduce no-shows by up to 50% and phone burden by up to 70%.

The Background

About Yosi

Yosi Health was born from the conviction that there must be a better way to serve patients while reducing staff burnout and improving the bottom line. Over 20 million patients across 29 specialties and all 50 U.S. states have now reaped the benefits of hyper-personalized interactions with their healthcare providers via Yosi Health’s platform. Their patient engagement and workflow automation solutions dramatically reduce patient admin tasks and help humanize clinic visits for patients when it matters most. The result? More humanized patient interactions and face time with their physicians.

Text messaging is one of Yosi’s most powerful tools in delivering to patients’ growing demand for consumer-like convenience, while reducing staff burden and transforming patient care simultaneously.

Yosi's mission:

To increase providers' front-office productivity.

To improve patient experience via hyper-personalized patient-provider interaction.

Yosi uses Bandwidth's APIs for:

Toll-free SMS
Toll-free numbers
MMS

THE CHALLENGE

Finding the messaging sherpa

As Yosi focuses on growing their platform to give back time and savings to their customers, they are obsessive about quality, message delivery, and ability to rapidly scale. “We take service quality very seriously because Yosi plays a vital role in making sure that we’re sending the right messages to the patients at the right time,” explains Hari Prasad, Founder and CEO, Yosi Health.

Today, patients trust texting increasingly as a channel for healthcare communications. In fact, 41% are ready to switch providers if they don’t offer text messaging as a channel.^[1] Yosi needs to be able to innovate and deliver quickly in this space to serve this evolving demand.

Yosi's key asks were:

High-volume message delivery

Easy integration with their other channels

Ability to innovate and go to market quickly

Scalability to fit in their fast growth

The solution

A scale accelerator for critical messaging

Yosi trusted Bandwidth to help them scale without trading off service quality. And for 4+ years, they’ve continued to rely on Bandwidth for this and to translate their savings to their customers’ savings. Their partnership story with Bandwidth is not just one of finding a trusted ally but of supporting Yosi’s and their customers’ fierce growth with this reliable messaging.

Backed by Bandwidth’s healthcare text messaging, Yosi has confidently delivered:

drop in no-shows

drop in clinics’ phone call burden

saved per patient with automated intake

Seamless cost-efficient scale

“Bandwidth services’ ability to integrate with our various channel partner ecosystems has allowed us to expand our footprint with our customer base without having to deploy a large number of resources.”

Exceptional patient engagement

“Bandwidth has been a key factor in us being able to deliver messages timely to the patients. We continue to deliver high SLAs to our customers because of the deliverability that we receive. It is a key part of our growth plans.”

Innovation, faster to market

“We’re off to a fantastic start in delivering hyper-personalized patient experiences and hope to pave the way for it. Bandwidth is a key force behind us in delivering our mission along with improved patient outcomes.”

Hari Prasad from Yosi — Hari Prasad

CEO and Founder

Power all patient communication options from one place

Bandwidth’s 2023 patient communication preferences survey showed that 55% of patients will switch providers if their communication preferences are not met. See how you can build options to engage patients the way they want.

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