What is Operator Connect for Microsoft Teams?
Operator Connect is the next generation of Direct Routing, designed to give users an easy way to select a carrier and add PSTN access to Microsoft Teams.
Direct Routing | Operator Connect | |
---|---|---|
Emergency calling | E911 Dynamic Location Routing & emergency calling | E911 Dynamic Location Routing & emergency calling |
Texting | SMS and MMS available* | SMS and MMS available* |
Number procurement | Available in the Bandwidth dashboard | Available in the Bandwidth dashboard |
Number management | Available in the Bandwidth Dashboard or APIs | Available in the Bandwidth Dashboard or APIs |
Number provisioning | IT Admin assigns phone numbers and policies with PowerShell | Numbers visible in the Microsoft Teams Admin Center |
Coverage | North America, if hosted; Global if not hosted | Global |
Cost of ownership | Keep your SBCs, or let Bandwidth host | Bandwidth fully hosts your SBCs |
Location | Pure cloud, hybrid, or on-prem | Pure cloud |
Support | Bandwidth Tier 1 Support with escalations through Microsoft 365 or Premier Support | Bandwidth Tier 1 Support and Shared Service Level Agreements (SLAs) with Microsoft |
Only with Operator Connect