Providing reliable 911 access to users is a bigger challenge than ever before. The changing way that modern enterprises and their employees’ work has made getting help where it’s needed, when it’s needed, both a challenge and a priority, especially with the FCC’s stricter 911 rules and regulations like RAY BAUM’s Act and Kari’s Law.
Microsoft Teams and E911, explained
Moving to Microsoft Teams, or any unified communications and collaboration platform, is complicated, with many enterprises struggling with a key question: How to provide precise user location for Microsoft Teams users to public safety while maintaining compliance with complicated E911 regulations?
Modern enterprises are increasingly nomadic, with users moving freely around campuses and buildings to work and collaborate. This creates challenges for enterprises and also public safety, who need the caller’s precise location in order to respond quickly and protect their lives.
At the same time, federal regulations like RAY BAUM’s Act require enterprises to provide a “dispatchable location” that includes the street address as well as more granular information such as a building, floor, or room number. Solving for 911 is relatively simple and straightforward for desktop phones, but creates real challenges when trying to support users armed with cloud applications like Teams.
How E911 for Microsoft Teams Direct Routing works
Bandwidth’s Teams E911 solution leverages Presence Information Data Format Location Object (PIDF-LO) XML format. Getting started requires provisioning the locations of all your network elements, including WiFi access points and subnets, within Teams.
Then, when a Teams-connected user attached to a network element makes a 911 call, this information is provided to Bandwidth.
We use this current caller location to quickly route the call and we make the address information available to public safety for the fastest possible emergency response.
Bandwidth’s E911 for Microsoft Teams Direct Routing
So here’s what you really want to know—how does Bandwidth’s Direct Routing and emergency services solution help your business?
- Provides fast, reliable 911 call routing to public safety in the U.S. and Canada
- Leverages the native dynamic calling capabilities within Teams
- Integrates seamlessly with the leading Microsoft Teams-certified SBC providers
- Delivers unique “933” testing capabilities to minimize impact on public safety
- Supported by a seasoned team of 911 and Teams migration experts
To learn more about E911 for your Microsoft Teams, check out these resources on Teams and E911: