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911 Access, Voice

The E911 solution for Microsoft Teams Direct Routing you’ve been looking for

Lydia Runnels
Lydia Runnels
Image for a blog post about E911 from Bandwidth and Microsoft Teams Direct Routing

Providing reliable 911 access to public safety is a bigger challenge than ever before. The changing way that modern enterprises and their employees work has made getting help where it’s needed when it’s needed both a challenge and a priority, especially as the FCC moves to establish stricter 911 rules and regulations.

Microsoft Teams and E911

Microsoft announcing the end of life for Skype for Business Online has made migrating to Microsoft Teams a priority for businesses. But with that migration comes the challenge of providing 911 support.

Users at modern enterprises are increasingly nomadic, moving between floors and buildings, which can make it harder to locate callers and provide public safety with accurate location information. As a result of this trend, there are the new regulations that require businesses with multi-line telephone systems (MLTS) to deliver a dispatchable location (ie: not just a street address, but floor, suite, and room information where applicable) and to have designated personnel notified when 911 is called. So it’s easy to see why enterprises are looking for answers.

With all these critical changes, your company, your migration to Microsoft Teams, and (most importantly) your employees can be at risk if you don’t also manage your 911 calling services effectively as well. Establishing E911 support during a migration requires careful planning. Fortunately, Bandwidth has a solution.

How E911 for Microsoft Teams Direct Routing works

Bandwidth’s E911 for Teams solution is powered by our E911 Dynamic Location Routing (DLR) solution, which leverages Presence Information Data Format Location Object (PIDF-LO), address/location, in XML format. Bandwidth captures the dynamic address from Microsoft Teams’ Location Information Server (LIS), which is typically linked to network elements such as wireless access points, subnets, i.e. specific dispatchable locations.

When a Teams user dials 911, the Teams client gathers the real-time location information and passes the PIDF-LO data (address line 1, address line 2, etc.) with the 911 call. The call is validated and then instantly routed to the correct Public Safety Answering Point (PSAP), and the required call and location information is displayed to the 911 call taker for dispatch.

Bandwidth’s E911 for Microsoft Teams Direct Routing

That was a lot of acronyms and technical jargon. So here’s what you really want to know—how does Bandwidth’s solution help my business?

  • Accurately routes calls to the appropriate PSAP
  • Simplifies location management using the Microsoft LIS
  • Integrates seamlessly with leading Microsoft Teams-certified SBC providers
  • Includes detailed 911 call reporting
  • Supports regulatory requirements with designated notifications (ie: security or front desk) and dynamic, dispatchable location
  • Minimizes impact on PSAP operations with unique “933” testing feature
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Partner with the experts

With decades of emergency calling experience, our experts are here to help you every step of the way. As the operator of a nationwide, public safety-grade network, we’re uniquely positioned to help your enterprise navigate and meet regulatory expectations to keep your employees safe. Get in touch today to learn more about E911 for Microsoft Teams Direct Routing and how Bandwidth can help.

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