The rules of communication have been rewritten. Find out how your organization’s doing compared to your competitors, and what you need to do to prepare for 2023 (and beyond).
What’s keeping IT leaders up at night? User experience remains a top priority–followed by moving to the cloud, call reliability, and cost savings.
By 2024, organizations converging to offer Total Experience will outperform competitors in both employee and customer experience metrics by 25%1.
Across UC, CC, and SBCs, many enterprises say they plan to migrate to the cloud.
And with nearly half of participants–47 percent–working hybrid or fully remote, why haven’t more businesses begun this shift?
Only 56% of U.S. respondents said they’re fully compliant with 911 regulations like RAY BAUM’s Act.
This means nearly half of U.S. employees don’t have the tools to place a successful 911 call and may be at risk during workplace emergencies.
1The Total Experience Strategy for Better Retail Digital Interactions, Gartner, https://www.gartner.com/en/webinar/445952/1051272
