LIVE WEBINAR

5 Realities of EMEA communications modernisation

Managing hybrid stacks, AI, and security

You’ll Learn:
  • The 2026 priority map: Why Security and AI/ML have surpassed “cost savings” as the top drivers for EMEA infrastructure shifts
  • The ‘realistic’ hybrid stack: How to leverage BYOC (Bring Your Own Carrier) and Managed Services to integrate AI into your legacy and cloud environments simultaneously.
  • The emerging architecture of EMEA contact center: Cloud maturity, AI maturity and top AI use cases, and how this compares with the US.

Register for the webinar

For global enterprises, EMEA isn’t one market; it’s a patchwork of regional regulations, varying carrier quality, and a ‘spam’ epidemic where 66% of leaders report legitimate business calls being flagged as “scam likely”. Trying to force a one-size-fits-all communications stack across these borders often results in two things: compromised modernisation and a fractured customer experience.

Global organisations expanding in the US and EMEA will find that a rip-and-replace of your infrastructure isn’t the answer. It’s about building a flexible foundation that balances global scale with local specialized requirements. Join experts from Cavell and Bandwidth as we break down the 2026 State of EMEA Enterprise Communications report, including comparable trends in the US. We’ll move past the hype to discuss how your peers are realistically simplifying their carrier footprint, tackling cloud and security, and layering in AI for maximum impact.

SPEAKERS

Patrick Watson

Director of Research, Cavell

Research Director at Cavell, Patrick’s main areas of attention within the cloud communications industry are the collaboration and customer experience sectors, including both CCaaS and CPaaS. Patrick has been working in the business technology sector for over ten years, with a degree specialising in journalism and data analytics. Over this time, Patrick has worked with the market’s leading brands to understand their propositions and gain insight into their strategies, providing a conduit for information on some of the market’s biggest news stories, emerging trends, and disruptive technologies.

Mehmet Hussein

Mehmet Hussein

Sr. Director, Solutions Engineering & Strategy, Bandwidth

After doing the rounds in the UK telecoms circuit, Mehmet joined Bandwidth in 2019 as a Senior Solutions Architect. Since then he’s started and currently runs the international Solutions Engineering team, responsible for all pre-sales technical support while providing strategic guidance for Bandwidth’s top-tier clients.

Nellie Galindo headshot

Nellie Galindo

Product Marketing Manager, Bandwidth

Nellie is a Solution Marketing Manager at Bandwidth with over six years of experience in healthcare and technology. In her current role, she drives the go-to-market strategy for Enterprise organizations seeking bring-your-own-carrier (BYOC) integrations for their unified communications and contact center solutions. Ultimately, she aims to help enterprise organizations streamline and strengthen their telephony operations by finding a balance between data-driven strategies and customer-centric values.