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Use Cases

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Go beyond basic calling and texting. Below are a few ways you can transform your applications with the power to communicate.

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Bring your own carrier icon

Bring Your Own Carrier (BYOC)

BYOC programs let you choose the carrier you want to plug into your contact center, conferencing, or unified communications platform.

SMS to email

Integrate text messaging into a business email inbox so end-users and agents can communicate seamlessly, each in their go-to channels. Hello, customer experience.

SMS Marketing

Get the right message to the right customers at the right time, with promotions and ads delivered instantly to your customers’ mobile phone.

SMS Surveys

Find out how your team did, what you can do better, and follow-up on any outstanding problems with surveys delivered directly to your users over SMS.

Two-factor authentication icon

Two-Factor Authentication (2FA)

Quickly add 2FA to your application with one simple API that utilizes carrier-grade voice and messaging to deliver peace of mind to your customers.

Click to call icon

Click-to-Call

Turn search traffic into business. Enable click-to-call to remove barriers to customers connecting with businesses.

IVR system icon

IVR System

Build a better customer experience. Create a phone tree that gets customers to the right person faster.

Text alerts and notifications icon

Text Alerts & Notifications

Send appointment reminders, account notifications, and time-sensitive alerts directly to your customers' text inbox.

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Call Tracking

Accurately attribute calls using Bandwidth’s Voice API to build an carrier-grade call tracking & analytics platform.

No use cases matched your search. That’s ok! There are tons of things you can do with Bandwidth. Talk to an expert to see how we can support you.

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