Genesys Cloud CX

A global BYOC solution for Genesys Cloud CX.

A BYOC solution for Genesys delivering global connections, smooth migrations, and simplified integrations to help you win CX

Deliver more ROI while keeping your agents & customers focused on the experience that matters—winning with CX. Wherever you are in your journey to the cloud, Bandwidth’s CCaaS Integration for Genesys can help you create those effortless experiences for customers and employees alike.

When does this integration make sense for you?

Moving from on-prem to Genesys Cloud

Clear the path for your enterprise contact center migration with built-in migration expertise.

Using another cloud platform but looking at Genesys

Take control of your numbers & telecom spend by consolidating with the same cloud-native carrier that powers Genesys.

Interested in direct-to-carrier cost savings & support

Centralize your SIP services, save, and gain the flexibility & support to BYOC into other leading platforms.

If you can relate, we’d like to show you how our CCaaS Integration for Genesys can help to take control of your contact center telecom and deliver more ROI.

Request Proof of Concept

Industry Resources

Metrigy article on CCaaS Integration for Genesys launch

PDF

Bandwidth Unveils BYOC Offering for Genesys Contact Center

Read the PDF

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The direct effect with Genesys Cloud CX

Cloud migration expertise

Migrate with an experienced partner that can help you set the right tone, giving you parallel SIP trunks to connect your existing on-prem equipment, then port on your own schedule via software tooling, and finally migrate to Genesys Cloud CX once you’re ready.

5x toll-free carrier redundancy

Gain peace of mind with our multi-carrier toll-free solution that leverages our own network alongside 5 other Tier-1 networks for maximum resiliency.

Compass

Global voice in 60+ countries

Connect your enterprise contact center locally in 60+ countries using our global network and consolidate your PSTN connectivity with a single global provider.

Direct-to-carrier cost savings

Control your costs by coming directly to the carrier behind Genesys, and see transparent billing details while only paying for what you actually use.

Compass

Solve integration challenges with CPaaS

Control your contact center’s authentication integrations with best-in-breed 3rd party applications, like Pindrop, using Bandwidth’s CPaaS layer with support for media forking.

Top-rated enterprise support

Proceed with confidence from experienced support teams that deliver consistent 9.8/10 customer satisfaction ratings from our 24/7 Network Operations Center (NOC) & Technical Assistance Center (TAC).

The smoothest migrations happen with Bandwidth

Take control of your enterprise migration and avoid costly mistakes and migration migraines. Our proven method allows you to:

Connect parallel SIP trunks to your existing contact center infrastructure

Port your numbers without changing your platform

And then migrate your enterprise contact center to Genesys Cloud CX without skipping a beat

Software-driven porting unlocks:

Schedule porting down to the minute
Trigger porting on-demand
Real-time number management
Complete control over your numbers
A team of porting experts working on your behalf (including dedicated toll-free porting specialists)

How it works

Our CCaaS Integration for Genesys lets you decouple the telecom from your Genesys Cloud CX platform by coming direct to Bandwidth, giving you maximum flexibility, resiliency, and support for your enterprise contact center.

Step 1

Connect to Bandwidth

Our global cloud-native carrier network builds a bridge between your existing infrastructure and the Genesys Cloud CX platform.

Step 2

Choose Genesys Cloud CX

Connect with Genesys and configure your enterprise CCaaS deployment using their all-in-one cloud contact center solution.

Step 3

Plan your migration

Orchestrate your migration based on the needs of your organization, with the ease of software-powered porting & tools.

Step 4

Integrate your comm stack

Leverage software agility and platform openness to integrate critical CPaaS capabilities at the carrier level.

Step 5

Convert your Contact Center

Separate the porting process from your actual migration for a seamless and successful move to the cloud.

Our CCaaS Integration for Genesys gives you white-glove support from both Bandwidth AND Genesys to assist you at every step of your experience.

Request Proof of Concept

Closing the gap, one integration at a time

Your enterprise contact center is a major piece of your communications puzzle, but wouldn’t it be great to manage all of your comms stack in one place? Bring your own carrier (BYOC) with Bandwidth to consolidate your SIP across both your UCaaS and CCaaS platforms. Then, connect mission-critical third party solutions on the carrier and CPaaS levels with our award-winning integrations:

We power the Microsoft Calling Plans, but by choosing Bandwidth as your Direct Routing provider, you get additional migration control and E911 solutions, in addition to telephony you can depend on.

Learn more about Direct Routing for Microsoft Teams

Build a bridge between your inbound voice, voice authentication software, and CCaaS platform with Bandwidth to authenticate callers, mitigate fraud, boost efficiency, and win with CX.

Learn more about our Pindrop Integration

When you choose to bring us as your carrier of choice into RingCentral’s MVP Platform, you’ll be able to achieve a truly global solution for your cloud communications migration powering all your SIP, E911, and messaging needs.

Learn more about RingCentral

Bandwidth + Genesys—the global way to BYOC

Our CCaaS Integration for Genesys Cloud CX integrates your Genesys platform with our direct-to-carrier global networks to deliver maximum ROI for your enterprise cloud contact center. It gives you the migration tools, integration flexibility, and cost savings you need in order to truly focus on improving CX for your enterprise customers.