Automate CX with APIs

Customers want easy interactions. CX teams want powerful APIs.

Now, you can make them all happy.

For radically reliable communications and better CX support

Go with the partner you’ll never outgrow

We’re continually building capacity, so you can scale your CX automation with us into the future.

Not just about the software

Our Tier 1 owned network gives you carrier-direct pricing on voice services.

Customer support worth writing home about

Our technical support teams are here around the clock. Their expertise = your higher deliverability rates.

CX automation use cases

Leverage a smarter API platform for better APIs

  • Marketing

    Improve CX by talking with customers the way they want to communicate.
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  • SMS Surveys

    Make life easier for your customer support team and get important insights with surveys.
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  • Alerts & Notifications

    SMS is the perfect channel for timely, important alerts and notifications.
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  • IVR

    Answer your customers’ questions faster. Our IVR solutions help improve both agent and customer experience.
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  • Click-to-call

    Embed calling in your apps for barrier-free customer experience, clear agent visibility, and cost savings over toll-free.
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Watch how Bandwidth powers Yotpo in creating great ecommerce experiences

Our customers, serving their happy customers

  • “The thing that we enjoy most is being able to collaborate with Bandwidth and scale our operations to meet the fast-growing needs of our customers.”

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  • “The customer service is unmatched compared to our previous vendors—through the onboarding process, all the way to today, I have nothing but great things to say about Bandwidth’s customer service because it has been phenomenal.”

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  • “What has really changed for Hiplink’s healthcare customers is patient communication. They need to have powerful patient communication directly from the medical records system. And when you’re doing that, you don’t have time to be out there trying to figure out what carrier they’re on.”

    Read the story
  • “Bandwidth is absolutely my favorite partner to work with. The platform is easy to use, the service is top-notch, and the people are awesome and easy to work with! Any problem or question we have is tackled efficiently and professionally.”

See how leading industries are transforming CX with Bandwidth


Payment processing companies, banks, credit unions, and other Finance and Fintech companies are putting APIs to work to makes safe, secure CX easier.

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Retail & Ecommerce

Ecommerce platforms and Retail enterprises are transforming CX from first opt-in to post-purchase engagement. See how Bandwidth can help retailers grow through better communication.

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Healthcare is being transformed by modern communication APIs. See the latest data and use cases for more details on how Bandwidth is powering patient options.

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How APIs help automate CX

Messaging and Voice APIs have become essential tools for businesses seeking to automate customer interactions. Here are just a few of the many use cases businesses leverage APIs to solve: