Contacts & Holidays
Bandwidth SPID: 979E
Bandwidth RespOrg: JYT01 (Bandwidth is a ROC participant)
Hours of Operation: Monday-Friday 9am-6pm EST
Port Out & Carrier Support: portouts@bandwidth.com (we no longer offer phone support for carriers)
Translations Removal: translations@bandwidth.com
Toll-Free Status Updates: tollfree@bandwidth.com
Messaging and Routing Issues: noc@bandwidth.com
Code Administration & LERG: codeadmin@bandwidth.com
Intercarrier Compensation: intercarriercomp@bandwidth.com
Holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day & the day after
- Christmas Eve
- Christmas Day
Escalation and Status Contacts
Note: To guarantee the quickest response, please send escalations to just ONE CONTACT at a time.
If your standard port has been processing with Bandwidth for longer than 3 business days, you may send an escalation via email to portouts@bandwidth.com. This will generate a ticket number you’ll reference for further escalations.
If you do not receive a response within 4 business hours, please escalate to 2nd Level.
Email 2level@bandwidthclec.com. You MUST provide your ticket # and PON. Additionally, if there is no escalation through the 1st level, or no ticket provided, you will be returned back to the 1st level to escalate there first.
If you do not receive a response within 4 business hours, after the send time of this escalation, please escalate to 3rd Level
Email 3level@bandwidthclec.com. You MUST provide your ticket # and PON. Additionally, if there is no escalation through the 2nd level, you will be returned back to the 2nd level to escalate there first.
If you do not receive a response within 4 business hours, after the send time of this escalation, please escalate to 4th Level
Senior Manager Porting & Number Provisioning – Anna Kafka
You MUST provide your ticket # and PON
akafka@bandwidth.com
303-872-5042
Director of Fraud Mitigation – Tom Soroka
tsoroka@bandwidth.com
919-766-8725