General Information

Directory

Contacts & Holidays

Contacts

Holidays

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day & the day after
  • Christmas Eve
  • Christmas Day

Escalation and Status Contacts

Note: To guarantee the quickest response, please send escalations to just ONE CONTACT at a time.

1st Level

If your standard port has been processing with Bandwidth for longer than 1 business day, you may send an escalation via email to portouts@bandwidth.com. This will generate a ticket number you’ll reference for further escalations.

If you do not receive a response within 4 business hours, please escalate to 2nd Level.

2nd Level

Email 2level@bandwidthclec.com. You MUST provide your ticket # and PON. Additionally, if there is no escalation through the 1st level, or no ticket provided, you will be returned back to the 1st level to escalate there first.

If you do not receive a response within 4 business hours, after the send time of this escalation, please escalate to 3rd Level

3rd Level

Email 3level@bandwidthclec.com. You MUST provide your ticket # and PON. Additionally, if there is no escalation through the 2nd level, you will be returned back to the 2nd level to escalate there first.

If you do not receive a response within 4 business hours, after the send time of this escalation, please escalate to 4th Level

4th Level

Senior Manager of Number Operations – Rob Brezina
carrierrelations@bandwidth.com
919-295-9288
You MUST provide your ticket # and PON

Director of Fraud Mitigation – Tom Soroka
tsoroka@bandwidth.com
919-766-8725