Contacts & Holidays

Bandwidth SPID: 979E

Bandwidth RespOrg: JYT01 (Bandwidth is a ROC participant)

Hours of Operation: Monday-Friday 9am-6pm EST

Port Out & Carrier Support: portouts@bandwidth.com (we no longer offer phone support for carriers)

Translations Removal: translations@bandwidth.com

Toll-Free Status Updates: tollfree@bandwidth.com

Messaging and Routing Issues: noc@bandwidth.com

Code Administration & LERG: codeadmin@bandwidth.com

Intercarrier Compensation: intercarriercomp@bandwidth.com

Holidays:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day & the day after
  • Christmas Eve
  • Christmas Day

Escalation and Status Contacts

Note: To guarantee the quickest response, please send escalations to just ONE CONTACT at a time.

If your standard port has been processing with Bandwidth for longer than 3 business days, you may send an escalation via email to portouts@bandwidth.com. This will generate a ticket number you’ll reference for further escalations.

If you do not receive a response within 4 business hours, please escalate to 2nd Level.

Email 2level@bandwidthclec.com. You MUST provide your ticket # and PON. Additionally, if there is no escalation through the 1st level, or no ticket provided, you will be returned back to the 1st level to escalate there first.

If you do not receive a response within 4 business hours, after the send time of this escalation, please escalate to 3rd Level

Email 3level@bandwidthclec.com. You MUST provide your ticket # and PON. Additionally, if there is no escalation through the 2nd level, you will be returned back to the 2nd level to escalate there first.

If you do not receive a response within 4 business hours, after the send time of this escalation, please escalate to 4th Level

Senior Manager Porting & Number Provisioning – Anna Kafka
You MUST provide your ticket # and PON
akafka@bandwidth.com
303-872-5042

Director of Fraud Mitigation – Tom Soroka
tsoroka@bandwidth.com
919-766-8725