Bandwidth replaces scattered or fragmented tools with comprehensive contact center security and trust services, unifying inbound defense, outbound reputation, and radical visibility in one platform. You get the truth about who’s calling, how you’re showing up, and what’s happening to your traffic.
Bandwidth Trust Services
Contact center security and trust services
Fraud on inbound and outbound calls is costing you customer trust and revenue. With Bandwidth’s Trust Services, you secure every direction of communication at the carrier layer, where trust is actually won.
Secure every call. Protect your revenue.
Outbound trust services
Turn ‘Spam Risk’ into a trusted brand impression. Customers ignore unknown numbers, and mislabeled calls stop sales and service cold. This trust stack makes sure your calls and your brand reach customers clearly, reliably, and with confidence.
Number Reputation Management
See and fix spam/scam labels across all your numbers with one dashboard, daily monitoring, carrier remediation, and mislabeling alerts.
Identity Authentication API
(Beta)
Authenticate your outbound calls at the network level before they hit the handset, stopping brand spoofing and ensuring consistent, accurate mobile phone display of your calls.
Identity Presentation
(Coming soon)
Control how your name, logo, and call reason appear so that customers instantly know who’s calling and why.
“With Bandwidth Number Reputation Management, I know it’s working because my customers, my employees at the dealerships, are not contacting me complaining. I don’t get the calls that these customers aren’t answering our phone.”
Greg Barrett, Director of Customer Relations
Inbound fraud prevention
Stop the ‘Interrogation Tax’ on legitimate customers calling into your contact center. Improve your Average Handle Time while maintaining a strong defense.
Call Verification
Instantly verify whether a call is legitimate so real customers get through faster and bad actors don’t.
Voice bio-authentication with Pindrop
A carrier-level integration that works entirely in the cloud, unlocking Pindrop Protect and Passport to detect high-risk callers and authenticate real ones without needing on‑prem equipment.
Finally, know why your answer rates are dropping
Unmask your traffic and stop flying blind on carrier blocking with our carrier-exclusive insights.
Reputation dashboard
Get a single panel view of call labels across all your numbers. Monitor labels and trigger direct-to-carrier mislabel remediation with Number Reputation Management.
Anomaly Detection for Voice
This AI/ML detects suspicious traffic behavior early based on your historical traffic patterns, so you can take action before fraud becomes fallout.
Why switch to Bandwidth?
You need more than point tools. You need a provider with carrier‑level visibility, a 5x carrier-redundant network*, and cloud-ready integrations without adding more on‑prem complexity. Bandwidth gives enterprises one relationship, one platform, and one source of truth for trust. And we make porting over easy.
Cloud ready
Eliminate on‑prem equipment and stay fully cloud‑based. Our trust and security services, including Pindrop integration and call verification, plug directly into modern, cloud or hybrid environments with no legacy hardware required.
Built-in trust and redundancies
Avoid dead-end billable minutes and stack complexity with trust services and contact center security built directly into your carrier layer that comes with 5x carrier-redundancy.
Improved agent and customer experience
Cut friction on every call. With real‑time call verification, faster authentication, accurate call displays, and higher answer rates, your contact center runs smoother and produces more revenue, not more headaches.
Fighting fraud on all fronts
Bandwidth is championing both advanced anti-fraud tools like STIR/SHAKEN and extra layers of visibility to stay ahead of evolving fraud and keep customers protected. In an independent study, Pindrop found that Bandwidth delivers STIR/SHAKEN information on 86% inbound calls, significantly more than other carriers.[1]
“We’re huge proponents of STIR/SHAKEN and we have a scorecard of big carriers and Magic Quadrant leaders. You folks are absolutely leading the charge. You are the only carrier, the only contact center provider that’s providing AT&T wireless, T-Mobile, and Verizon wireless attestations in the industry. You have done something that in 10 years no one’s been able to replicate.”
Bryce McWhorter, Vice President of Product – Authentication and Integrations
*Available in some markets
[1] Linkedin, Report card for STIR SHAKEN implementation by Carriers and CCaaS providers
