Michelle Birch

Michelle leads Bandwidth’s high-performing global operations and support teams with a human-centric approach to customer service, fostering a culture where every interaction matters. With a background that began in software development, she brings both technical insight and a people‑first approach to designing and delivering world‑class support. Michelle has guided major initiatives—including successfully integrating Bandwidth’s Voxbone acquisition—while driving industry‑recognized improvements in customer satisfaction. She holds a B.S. in Technology Management from the University of Maryland and has held leadership roles across software, telecom, healthcare, financial services, and digital advertising.