Customer Success Plans

Combining deep software and network expertise with real human accountability to keep your communications performing their best.

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Innovation in Customer Service
Stevie Awards—2024-25
Customer Service Dept. of the Year
Stevie Awards—2024
Customer Experience
Support Experience Awards–2024

Get support that’s not just best-in-class, but best-for-your-business

Whether you prefer self-service backed by expert guidance or a more hands-on partnership, Bandwidth offers success plans tailored to every stage of your growth. Choose from our Signature, Silver, or Gold packages to find the right blend of responsiveness, proactive insight, and dedicated support that will keep your business moving forward.

Signature

Get the trusted, always-included support that powers our 95%+ CSAT—so reliable, it’s become our signature.

ALWAYS INCLUDED—FOR FREE:
  • 24x7x365 availability
  • Email, chat, and phone
  • Online knowledge base

Silver

Accelerate growth with a support partnership built for scaling, with SLA-backed responses and uptime.

ALL THE GOODNESS FROM THE 
SIGNATURE PLAN, AND:
  • SLA-backed response times
  • Director-level escalation
  • Pooled CSM
  • Biannual consultative sessions with subject matter experts
  • Advanced insights and alerting tools

Gold

Experience a true strategic partnership with high-touch support from experts that operate like an extension of your team.

ALL THE GREATNESS FROM THE
SILVER PLAN, AND:
  • Designated customer success manager
  • Monthly consultative sessions with subject matter experts
  • Value realization assessments and strategic planning
  • Quarterly business reviews
  • Dedicated Slack support channel
  • Executive-level escalations
  • Custom alerting and advanced troubleshooting tools

See detailed plans

“We came to Bandwidth and we stayed for one single reason, and that is the support.”
Anmol Oberoi, Co-founder and CEO
Award-winning innovation and support

Racking up awards, but never resting on our laurels

Customer Experience
Support Experience Awards—2024
Best Communications Provider—Enterprise
Comms Council UK—2024
Best CPaaS Platform
UC Awards—2024
Leader
G2—Winter 2025
Innovation in Customer Service
Stevie Awards—2024
Customer Service Dept. of the Year
Stevie Awards—2024
Product of the Year
Internet Telephony—2024
Best of Show
Enterprise Connect—2023
4.6/5
Capterra—2023
Best Multi-National Service
Comms Council UK—2023 (Finalist)
Leader in Worldwide CPaaS
IDC—2025
Most Innovative Product
CX Today—2023
Product of the Year
Internet Telephony—2023
Best Places to Work
Triangle Business Journal—2021-2023