Research Report

Gartner®: How to Avoid Costly Mistakes During CCaaS Migration

Moving to CCaaS is table stakes for creating differentiating customer experiences and delivering bottom-line impact. However, ineffective migration can lead to execution challenges and failed CCaaS potential instead.

The Gartner research highlights the top operational, organizational, and technological pitfalls that can undermine your migration outcomes.

Get your complimentary copy to uncover:
  • Ten costly mistakes to avoid in your CCaaS migration
  • The key stakeholders of your change management
  • Steps to sidestep challenges impacting strategy and execution

Access the Gartner key findings and insights

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. 

Gartner, How to Avoid Costly Mistakes During CCaaS Migration, 12 November 2024, John Quaglietta Et Al.

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