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WEBINAR
Leveraging STIR/SHAKEN for Strong Call Authentication
Trust in voice communications requires more than just checking one box.
While STIR/SHAKEN has laid essential groundwork in authenticating caller identity, fraudsters continue to evolve—exploiting spoofing, deepfakes, and social engineering tactics to target enterprises and their customers. In the contact center alone, fraud attempts have doubled since 2021, with some industries now facing shocking rates of fraudulent calls.
In this webinar, we are joined by Bryce McWhorter, VP of Authentication at Pindrop. Together, we dig deeper into how enterprises can layer data points, such as ANI Validation and STIR/SHAKEN, to enhance their call authentication processes and build truly trusted calling experiences.
- Emerging fraud trends targeting the voice channel, including AI-driven attacks and the return of “old-school” spoofing
- Why STIR/SHAKEN transmission rates vary across carriers, and how Bandwidth’s all-IP network sets a higher bar
- How Bandwidth’s partnerships with leaders like Pindrop enable enterprises to pair secure inbound authentication with seamless customer experiences
SPEAKERS
Marissa Harrell
Sr. Product Marketing Manager, Bandwidth
At Bandwidth, Marissa drives go-to-market strategy with the mission to help enterprises build exceptional communications to deliver the best customer and employee experiences possible. As someone who is embedded within Bandwidth’s global product & revenue teams, she has helped launch numerous products to help businesses of all shapes and sizes future proof, scale, and modernize their comms stack.
Bryce McWhorter
Vice President of Product & Research, Pindrop
Bryce McWhorter leads the contact center authentication teams at Pindrop, which provide ANI Validation, Spoof Detection and Voice Bio solutions to Financial Institutions in North America and Europe. He has 20+ years of telephony experience and also leads the integrations team at Pindrop, which has deployed integrations at two dozen carriers and CCaaS vendors. Prior to joining Pindrop, he worked for multiple telecom entities such as iconectiv (formerly Telcordia), magicJack and others.
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