Reverb25 brought together industry leaders, customers, and innovators to explore the future of communications in the age of AI. From AI-powered number activation to global PSTN expansion, and from trusted identity to the next frontier of Voice AI, Bandwidth showcased how it’s pushing the boundaries of enterprise communications.
Here are the biggest highlights from the event:
Bandwidth’s vision for AI: Winning at the edge
CEO David Morken set the stage by emphasizing the company’s vision: to be at the edge of every conversation. As AI reshapes communications, the challenge goes beyond speed. The true opportunity lies in delivering accuracy, trust, and ultimately making AI feel human.
Bandwidth outlined three pillars that underpin this vision:
- AI-powered automations – making everyday processes not just faster, but better.
- The Universal Platform – freedom and control to run AI your way, globally.
- AI-ready voice infrastructure – low-latency, natural, human-like conversations.
As Morken explained, “the edge is where business is won” — and Bandwidth is innovating to make every critical conversation faster, smarter, and more human.
The Universal Platform: One consistent global experience
The foundation of Bandwidth’s innovation is The Universal Platform, which unifies communications into a single, global experience.
Highlights included:
- Bring Your Own AI (BYO-AI): Customers can seamlessly plug in their own conversational AI, voice agents, and orchestration logic via Bandwidth’s Global Voice API.
- Bandwidth now supports OpenAI’s latest release of its Realtime API, through SIP or HTTP, so enterprises can easily bring their own AI voice agents to Bandwidth’s infrastructure for natural, human-like conversations.
- Wyndham Hotels, working with AI-platform Canary and Bandwidth’s Maestro, on how they transformed the guest experience to be smarter and more personal.
The message was clear: enterprises now have unprecedented control and flexibility in building AI-powered communication stacks.
Programmable Voice and proactive Insights
Bandwidth’s Programmable Voice platform isn’t just resilient—it delivers actionable intelligence. Anomaly Detection for Voice, demonstrated live on stage, showed how AI-powered monitoring can proactively flag unusual traffic patterns—empowering enterprises to anticipate and resolve issues faster.
Capital One’s Simran Kaur joined us on-stage to discuss how AI-powered anomaly detection and proactive insights are transforming customer engagement at scale.
Expanding global reach: Latin America and beyond
Bandwidth is doubling down on global voice coverage. Devesh Agarwal, COO, announced:
- Argentina voice coverage is live for enterprises and resellers.
- Peru launches soon, with Brazil and Mexico in Q1 2026.
- Singapore joins in 2026, expanding PSTN replacement coverage to 42 countries.
Genesys’ Chris Jones shared how this global expansion is enabling multi-regional voice infrastructure with lower latency and simplified operations.
Agentic Operations and developer innovation
Bandwidth unveiled its vision of Agentic Operations where AI not only supports workflows but orchestrates them in real-time. The developer experience has been upgraded with:
- Machine-readable developer docs.
- Synthi, Bandwidth’s AI chatbot for developers.
- A production-ready MCP server that lets AI agents directly use Bandwidth APIs with natural language.
The first example of these innovations was the debut of the Activation Agent—an AI-driven assistant for automating complex phone number setup and compliance processes.
Building trust in communications
Trust emerged as a central theme across multiple segments. Bandwidth unveiled its Trust Portfolio, addressing fraud, spoofing, and number reputation challenges:
- Dynamic Number Intelligence – cleaner data, stronger ROI.
- Single Number for Voice & Messaging – globally consistent brand identities.
- Number Reputation Management – stop branded calls from being mislabeled as spam.
- Identity Authentication API – authenticate outbound calls before they reach consumers.
- Identity Presentation – branded logos, names, and text on incoming calls thanks to our new collaboration with a Branded Calling partner.
Pindrop joined to share real-world insights on AI-driven fraud prevention and the importance of multi-layered authentication.
Then, Salesforce’s Swati Deo demonstrated how trusted communication is deeply embedded in AI Agentforce, showing how trust ensures AI-powered engagement actually connects.
Emerging future of messaging: RCS Business Messaging
Bandwidth previewed the next evolution of messaging with RCS Business Messaging, enabling richer, conversational, app-like experiences directly within native messaging apps.
Not only did we talk about the potential of RCS, we demonstrated it with our customer Out There Media. Kerstin Trikalitis illustrated real-world retail and travel use cases—showing how brands can move beyond one-way notifications to richer customer dialogues.
Voice AI at the edge: Innovation Studio
One of the most buzzworthy announcements came from Bandwidth’s Innovation Studio, dedicated to Voice AI at the edge.
Three core challenges shaping the platform:
- Quality: delivering instant, natural conversations on real-world phone networks.
- Voice AI data: secure, customizable conversational datasets.
- Multi-Agent collaboration: enabling multiple agents to work together on a single call.
A live demo showcased an AI Receptionist, a proof of concept capable of handling real-time troubleshooting and seamlessly transferring calls to human technicians, proving the power of Bandwidth’s Voice AI Edge Platform.
Wrapping Up: Bandwidth at the edge of every conversation
As David Morken closed the event, he reinforced the overarching message:
- The Universal Platform = freedom and scale.
- Agentic AI and automation = frictionless operations.
- Trust Services = stronger, safer customer interactions.
- Innovation Studio = pioneering Voice AI at the edge.
The event showcased how Bandwidth is aligning speed, accuracy, trust, and AI innovation to deliver human-like communication at the very edge where conversations begin.
Key Takeaway: The future of communications is conversational, intelligent, global, and trusted. And Bandwidth is building the infrastructure and AI innovations to make that future a reality.
