As Chief Customer Officer, my focus is simple: make your experience with Bandwidth better every day. Today, I’m excited to share a major step forward in how we show up for you.
As our customers’ businesses have grown more complex and more fast‑paced, it has become increasingly clear: support needs to be just as agile. You told us that when issues pop up, you want help that’s immediate, intuitive, and right where you already are: inside the Bandwidth App.
And you shouldn’t have to choose between speed and expertise.
That’s why Bandwidth is thrilled to introduce Synthi, our new AI-powered smart assistant, launching December 3, 2025. Synthi is designed to be your first stop for Bandwidth Support—intuitive, fast, and built right into the Bandwidth App.
Meet Synthi: Your new support sidekick
On December 3rd, Synthi becomes your streamlined, single-chat experience for support.
Think of Synthi as that super-efficient colleague who can:
- Resolve common issues instantly: Get immediate answers to everyday troubleshooting questions.
- Accelerate complex issues: For more complicated requests, Synthi quickly gathers all the necessary details and can open a support ticket for you. No more repeated information!
- Bring code context for developers: Synthi can often provide the relevant context or even code snippets to accelerate developer troubleshooting.
- Seamlessly hand-off: Need a human expert? Just ask. Synthi ensures a frictionless transfer to our award-winning team, connecting you with the right person immediately.
The best part? You get all of this without leaving your workflow inside the Bandwidth App.
Where to find Synthi in the Bandwidth App
The next time you log into the Bandwidth App, look to the right; there’s a new tab labeled “support.” That’s your gateway to Synthi.
Soon, you’ll also see Synthi sitting front and center on our updated Help Center homepage, ready to assist without needing to open the app.
If you’re already logged into Bandwidth, Synthi recognizes you automatically. If not, it will guide you through login or a quick email verification so you can get help right away. We designed Synthi to meet you where you work, keep you moving, and make getting help feel truly effortless.
Mark your calendar for December 3, 2025!
