Securing the Voice path
Solving outbound answer rates and Inbound AI fraud
A three‑part live deep dive series for CX and telecom leaders on how to block AI‑powered fraud upstream, lift answer rates, and rebuild trust in voice with carrier‑level insight and network‑grade identity control.Session 1: Fix ‘Scam Likely’ labels–May 13th @ 2pm ET
Session 2: Stop AI & deepfake fraud–May 27th @ 2pm ET
Session 3: Expose network blindspots–June 10th @ 2pm ET
Who should definitely attend:
IT Directors, Voice Architects, and Contact Center Leaders
Register for the series
- The ‘Scam Likely’ fix: How to manage number reputation and pre-call identity check at the carrier level to improve outbound answer rates.
- Architecting upstream defense: How to integrate voice biometrics and deepfake detection directly into the call flow to reduce AHT and fraud risk.
- Eliminating blind spots: Using AI-driven analytics and carrier visibility to troubleshoot delivery failures and monitor traffic anomalies in real-time.
- The consolidation ROI: How centralizing identity and security within your SIP trunking stack eliminates vendor sprawl and saves cost
Why won’t my customers answer the phone? How to rebuild trust in outbound calling.
May 13th @ 2pm ET
The communications channel has become a major fraud vector. Customer trust in outbound calling is at an all-time low, as sophisticated spoofers increasingly target phone calls and carrier analytics engines put aggressive checks in place. It has become an ROI problem for CX leaders and an integration problem for IT leaders. A comprehensive approach is essential to fight fire with fire. In this session, you’ll learn how to move beyond simple call branding and manage identity at the network level to ensure consistent identity display across customers while simplifying your stack.
Takeaways:
- The root causes: Key factors driving declining call answer rates, including number reputation, call authentication, and the risks of call spoofing.
- Network-level fixes: The benefits of a layered strategy combining mislabel remediation with all major Tier 1 carriers, branded calling, and pre-call authentication built for the cloud.
- The ROI of carrier-level consolidation: How a unified identity strategy reduces vendor sprawl, simplifies troubleshooting, and improves overall fraud defense.
SPEAKERS
Lauren Brockman
Lauren is the Commercial Product Lead for Bandwidth’s Direct-to-Enterprise product portfolio, featuring Bandwidth’s award-winning MaestroTM solution. She is passionate about transforming the customer experience and challenging the way we think about communications today—bringing new and innovative software-driven communications solutions to market. Lauren is a 25-year veteran of the telecom industry and has worked in new product development, product management, finance, corporate restructuring, and M&A for a variety of communications companies prior to joining Bandwidth in 2017.
Elijah Robertson
Elijah Robertson is an experienced product leader who specializes in roadmap for business, driving and executing product vision. He focuses on delivering cross functional collaboration between company and customers to deliver successful measurable results. He’s a lead on the enterprise market offer, focusing on visualizing and delivering various communication platform services. A few of Elijah’s specialities include product strategy, managing partners and multi platform technical integrations.
Marissa Harrell
At Bandwidth, Marissa drives go-to-market strategy with the mission to help enterprises build exceptional communications to deliver the best customer and employee experiences possible. As someone who is embedded within Bandwidth’s global product & revenue teams, she has helped launch numerous products to help businesses of all shapes and sizes future proof, scale, and modernize their comms stack.