What is Microsoft Teams Operator Connect?
Operator Connect is the next generation of Direct Routing, designed to give users an easy way to select a carrier and add PSTN access to Microsoft Teams.
|Direct Routing||Operator Connect|
|Emergency calling||Emergency calling & E911 Dynamic Location Routing (in the U.S. )||Emergency calling & E911 Dynamic Location Routing (in the U.S. )|
|Texting||SMS and MMS available*||SMS and MMS available*|
|Number procurement||Available in the Bandwidth dashboard||Available in the Bandwidth dashboard|
|Number management||Available in the Bandwidth Dashboard or APIs||Available in the Bandwidth Dashboard or APIs|
|Number provisioning||IT Admin assigns phone numbers and policies with PowerShell||Numbers visible in the Microsoft Teams Admin Center|
|Coverage||North America, if hosted; Global if not hosted||Global|
|Cost of ownership||Keep your SBCs, or let Bandwidth host||Bandwidth fully hosts your SBCs|
|Location||Pure cloud, hybrid, or on-prem||Pure cloud|
|Support||Bandwidth Tier 1 Support with escalations through Microsoft 365 or Premier Support||Bandwidth Tier 1 Support and Shared Service Level Agreements (SLAs) with Microsoft|
Only with Operator Connect