Operator Connect for Microsoft Teams

Take Microsoft Teams global with Operator Connect

Call anybody, anywhere from Microsoft Teams, with Bandwidth’s award-winning Duet^Ⓡ

GET YOUR PROOF OF CONCEPT Explore direct routing

What is Microsoft Teams Operator Connect?

Operator Connect is the next generation of Direct Routing, designed to give users an easy way to select a carrier and add PSTN access to Microsoft Teams.

	Direct Routing	Operator Connect
Emergency calling	Emergency calling & E911 Dynamic Location Routing (in the U.S. )	Emergency calling & E911 Dynamic Location Routing (in the U.S. )
Texting	SMS and MMS available*	SMS and MMS available*
Number procurement	Available in the Bandwidth dashboard	Available in the Bandwidth dashboard
Number management	Available in the Bandwidth Dashboard or APIs	Available in the Bandwidth Dashboard or APIs
Number provisioning	IT Admin assigns phone numbers and policies with PowerShell	Numbers visible in the Microsoft Teams Admin Center
Coverage	North America, if hosted; Global if not hosted	Global
Cost of ownership	Keep your SBCs, or let Bandwidth host	Bandwidth fully hosts your SBCs
Location	Pure cloud, hybrid, or on-prem	Pure cloud
Support	Bandwidth Tier 1 Support with escalations through Microsoft 365 or Premier Support	Bandwidth Tier 1 Support and Shared Service Level Agreements (SLAs) with Microsoft

Only with Operator Connect

Operator Connect with Bandwidth = Flexibility + Simplicity

Operator Connect gives organisations the migration control of Direct Routing, paired with the simplicity of Calling Plans. You’ll get:

Migration control

Move to the cloud with API-driven, direct-to-carrier control and flexibility.

Easy deployment

Connect to the PSTN, order numbers, and more within Microsoft Teams.

Global reach

Go global with access to over 90% of the world’s economy with a single provider.

Call reliability

Get a one-to-one network connection with Azure on a resilient, redundant network.

Emergency calling

Provide emergency calling that can fully comply with regulations like RAY BAUM’s Act.

White-glove support

Get award-winning support, guidance, and shared SLAs with Bandwidth and Microsoft.

Lower costs

Ditch your on-prem equipment and reduce your communications expenses.

Regulatory support

Expand into new markets confidently with regulatory expertise in 60+ countries.

TALK TO AN EXPERT Request Proof of concept

Your telephony options in Microsoft Teams

Deciding between Direct Routing, Operator Connect, and Calling Plans? This should help.

Is Microsoft Teams Operator Connect right for you?

If you need complete telephony control, want to keep some on-prem equipment, and have coding skills, then Direct Routing is still perfect for you. If you value ease of use, and you don’t want to manage your SBCs in-house, give Operator Connect a go.

Operator Connect is best if you:

Don't have PowerShell knowledge

Have a global, distributed workforce

Want to fully migrate to the cloud

Need a direct-to-carrier relationship

Prefer number
self-servicing

GET YOUR PROOF OF CONCEPT

Bring award-winning telephony to your organisation

If you’re using Microsoft Teams Calling Plans, you’re already using
Bandwidth’s communications platform. Come directly to us for:

Peace of mind with the carrier behind the Gartner Magic Quadrant
leaders
Award-winning BYOC integrations for the top UCaaS and CCaaS
platforms
Built-in texting with Bandwidth phone numbers via Send-to*
Emergency calling from a Microsoft-Certified E911 Dynamic
Location Routing (DLR) provider
Freedom to move to and around the communications cloud with a
universal platform
24/7/365 support with a 97% CSAT score

Learn more about your Microsoft Teams telephony options

Fact sheet

Frequently Asked Questions: E911 (for U.S.) in Microsoft Teams

Read the fact sheet

The ultimate guide to business text messaging in 2021

POST

How to add SMS and MMS to Microsoft Teams

Read the blog

The ultimate guide to business text messaging in 2022

Webinar

Tutorial: Evaluating Telecom options in Microsoft Teams

Watch the webinar

Ready to get started?

Give your employees a communications platform that’s actually unified with Bandwidth’s Operator Connect solution. Global, reliable, and flexible—it’s everything you’ve been looking for, and then some. Get in touch to get started.

*SMS and MMS are currently only available in U.S. and Canada. Get in touch to learn more.