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Duet for teams

Take Microsoft Teams global with Operator Connect

Call anybody, anywhere from Microsoft Teams, with Bandwidth’s award-winning Duet

GET YOUR PROOF OF CONCEPT Explore direct routing

What is Microsoft Teams Operator Connect?

Operator Connect is the next generation of Direct Routing, designed to give users an easy way to select a carrier and add PSTN access to Microsoft Teams.

Direct Routing Operator Connect
Emergency calling Emergency calling & E911 Dynamic Location Routing (in the U.S. ) Emergency calling & E911 Dynamic Location Routing (in the U.S. )
Texting SMS and MMS available* SMS and MMS available*
Number procurement Available in the Bandwidth dashboard Available in the Bandwidth dashboard
Number management Available in the Bandwidth Dashboard or APIs Available in the Bandwidth Dashboard or APIs
Number provisioning IT Admin assigns phone numbers and policies with PowerShell Numbers visible in the Microsoft Teams Admin Center
Coverage North America, if hosted; Global if not hosted Global
Cost of ownership Keep your SBCs, or let Bandwidth host Bandwidth fully hosts your SBCs
Location Pure cloud, hybrid, or on-prem Pure cloud
Support Bandwidth Tier 1 Support with escalations through Microsoft 365 or Premier Support Bandwidth Tier 1 Support and Shared Service Level Agreements (SLAs) with Microsoft

Only with Operator Connect

Operator Connect with Bandwidth = Flexibility + Simplicity

Operator Connect gives organisations the migration control of Direct Routing, paired with the simplicity of Calling Plans. You’ll get:

Migration control

Move to the cloud with API-driven, direct-to-carrier control and flexibility.

Easy deployment

Connect to the PSTN, order numbers, and more within Microsoft Teams.

Global reach

Go global with access to over 90% of the world’s economy with a single provider.

Call reliability

Get a one-to-one network connection with Azure on a resilient, redundant network.

Emergency calling

Provide emergency calling that can fully comply with regulations like RAY BAUM’s Act.

White-glove support

Get award-winning support, guidance, and shared SLAs with Bandwidth and Microsoft.

Lower costs

Ditch your on-prem equipment and reduce your communications expenses.

Regulatory support

Expand into new markets confidently with regulatory expertise in 60+ countries.

Your telephony options in Microsoft Teams

Deciding between Direct Routing, Operator Connect, and Calling Plans? This should help.

Is Microsoft Teams Operator Connect right for you?

If you need complete telephony control, want to keep some on-prem equipment, and have coding skills, then Direct Routing is still perfect for you. If you value ease of use, and you don’t want to manage your SBCs in-house, give Operator Connect a go.

Operator Connect is best if you:

Shell code

Don't have PowerShell knowledge

Globe map

Have a global, distributed workforce

Upload cloud

Want to fully migrate to the cloud


Need a direct-to-carrier relationship

Number hastag

Prefer number

Bring award-winning telephony to your organisation

If you’re using Microsoft Teams Calling Plans, you’re already using
Bandwidth’s communications platform. Come directly to us for:

  • Peace of mind with the carrier behind the Gartner Magic Quadrant

  • Award-winning BYOC integrations for the top UCaaS and CCaaS

  • Built-in texting with Bandwidth phone numbers via Send-to*

  • Emergency calling from a Microsoft-Certified E911 Dynamic
    Location Routing (DLR) provider

  • Freedom to move to and around the communications cloud with a
    universal platform

  • 24/7/365 support with a 97% CSAT score

Learn more about your Microsoft Teams telephony options

Ready to get started?

Give your employees a communications platform that’s actually unified with Bandwidth’s Operator Connect solution. Global, reliable, and flexible—it’s everything you’ve been looking for, and then some. Get in touch to get started.

*SMS and MMS are currently only available in U.S. and Canada. Get in touch to learn more.

Request a free proof of concept today!